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商务信件写作:投诉信

商务信件写作:投诉信
商务信件写作:投诉信

商务信件写作:投诉信

投诉Complaints

常用句式:

I regret to inform you that…我很遗憾地通知您……

We will need a replacement at once.我们需要立即更换商品。

The problem was due to…问题是由于……造成的。

Please advise us immediately when we can expect a solution.请尽快告诉我们何时能有解决方案。

Thank you for taking care of this matter.感谢您处理这个事情。

I would like my purchase to be refunded.我想退款。

I urge you to have this situation investigated at once.我力劝你立即调查这件事。

范例1:

Dear Ms. Zhang,

I regret to inform you that the crystal wine glasses delivered today arrived without a single wine glass intact. For your convenience,I have attached copies of our order and your invoice for these wine glasses. We will need a replacement order at once, as well as instructions for returning the damaged goods. You may want to conduct your own investigation,but it appears to us that it was due to improper packing. Please advise us immediately when we can expect the new shipment.

Sincerely,

Carly Christensen

我很遗憾地通知您,今天送来的水晶酒杯抵达时没有一件是完好无缺的。为便于后续处理,

我在附件中添加了订单复印件和酒杯的发票。我们要求立刻更换货品,并需要您提供退还损坏货物的说明。您也许想亲自来了解情况,但据我们观察造成这次事故的原因应该是包装不当。请尽快告诉我们什么时候重新发货。

范例2:

Dear Mr. Xia,

Before scheduling an appointment with you to discuss legal matters of my business,I asked your secretary about your legal fees. He told me you charge $100 an hour. I was therefore very surprised to receive a bill for $350 when I spent no more than one hour with you. I will appreciate an explanation of my bill. Thank you.

Sincerely,

Geraldine Parks

我在和您会面讨论生意方面的法律事务之前,曾向您的秘书问过法律咨询费用。他告诉我说您每小时收费是100美元。因此当我收到一张350美元的账单时,我非常诧异,因为我和您在一起的时间不超过一个小时。如果您能给出相应的

解释,我会非常感谢。谢谢。

英文投诉信范文

英文投诉信 【写法指要】 投诉信(letters of complaint)通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门,揭发产品质量的低劣、服务态度的糟糕,抱怨不应出现的情况或问题等,以求得解决的信件。写投诉信要实事求是地把问题讲清楚,态度要冷静,做到有礼貌,不能恶言伤人。 这封信的作者用的是对比法,先写学校的地理位置和原先学校的优美环境,后写化工厂建起后对学校造成的污染,最后提请报界呼吁保护环境的问题。写得有理有据,令人信服。英文投诉信怎么写 投诉信结构公式 右上角:日期 左上角:称呼 正文: 第一段:表明自己的身份,说明写信目的,因何事投诉何人或机构。 第二段:具体阐述投诉的内容和投诉的理由。 第三段:提出解决建议并期望尽快解决,表示感谢。 右下角:署名 下面是一封日常投诉信的范例,请大家体会一下。 Dear Sir/Madam, Please send us a correction on part of our order WP-11. All the items we ordered arrived in excellent condition except for one model. It you refer to our original order (see the copy attached), you will note that we requested your fluorescent desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau. Will you kindly take back those you sent out and substitute them with an equal quantity (120 items) of Model 606? We would appreciate your attention to this matter promptly. Yours faithfully 英文投诉信模板 Dear_______, I am ______ (自我介绍) .I feel bad to trouble you but I am afraid that I have to make a complaint about_____. The reason for my dissatisfaction is _______(总体介绍). In the first place,_______(抱怨的第一个方面). In addition, ___________(抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)_______(抱怨的方面给你带来的后果). I appreciate it very much if you could _______(提出建议和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后期限). Thank you for your consideration and I will be looking forward to your reply. Yours sincerely Li Ming 英文投诉信格式

投诉信范文

投诉信格式范本一: 关于对××涉嫌××(如贪污、受贿、渎职、挪用公款)等问题的举报 举报人:姓名(可匿名、化名,最好署实名举报贪官),住址,联系电话。 被举报人:姓名(向纪检监察机关举报时,被举报对象须是中共党员或国家干部),所在单位,职务。 反映问题的性质:××(如涉嫌贪污、受贿、挪用公款等) 事实与理由[用最简洁的语言写清]:被反映人在什么时间、什么地点,以什么手段实施什么样的行为,造成什么样的后果;违反什么规定第…条。 举报信的关键是在正文部分。 ①要用最简练的语言写正文部分,把要举报的问题写清楚。 ②叙述案件情况要按照时间顺序,逐项写明案件发生的时间、地点、手段、具体情节和后果等。 ③如果掌握有违法(犯罪)违纪证据或者有证明人、知情人的,还要将证据情况,证明人和知情人的姓名、单位、电话及联系办法等写清楚。 ④在举报信的结尾部分,要发表自己对案件的看法,提出具体的要求,并签上自己的姓名,写上联系办法和写信的时间。

投诉信格式范本二: 举报人:XXXXXXX 被举报人:XXX国土资源局 事由 因XXX国土资源局非法出让国有土地、不收、少收XXXXXX房地产开发有限公司(以下简称XXXX)土地出让金X亿多万一事。 事实和理由 位于XXXXXXXX建设开发项目“XXXXXXX(项目)”,XXXX的“XXXXXXX”是XX市纪律检查委员会以“旧城改造”为主题的引资项目,被XX市委立为“重点工程”。 在XXXX年X月XX日XX公司以XXXXXX万元和XXXXXX万元竟得两块宗地地段XXXXX平方米、XXXXXX平方米的土地使用权。 XX市国土资源局在XX公司没有“年度建设用地计划”,没有省发改委的《项目批文》,没有市政府出具的《建设用地批准书》,https://www.sodocs.net/doc/e815229824.html,/zt/tousuxin/没有领取《建设用地规划许可证》,没有缴清两宗地段的国有土地使用权出让金的情况下,就将两宗地地段XXXXXX平方米、XXXXX平方米的土地使用权非法批给了XX市佳源房地产开发有限公司用于商铺、商城开发。 1、XX公司凭借XXXXX地块”XXXXX平方米土地证从XXXX年至XXXX年占用国有土地用于商铺开发已达XXX亩,而土地出让金只缴了XX亩左右。 2、XX公司凭借市政府和XX市国土资源局的合同及相关批文,上缴了XXXXXXX(约XXX亩)国有土地使用权出让金XXXXX万元后,于XXXX年至XXXX年非法占用国有土

投诉书格式

投诉书格式 Document number:NOCG-YUNOO-BUYTT-UU986-1986UT

泉州市财政局文件 泉财采[2007]509号 ------------------------------------------------------------------------------------------------ 关于印发泉州市政府采购投诉处理 有关文书格式的通知 各县(市、区)财政局、市属各机关事业单位、团体组织,各政府采购代理机构、各供应商: 为规范我局政府采购投诉处理工作,统一投诉处理文书格式,根据《中华人民共和国政府采购法》和财政部《政府采购供应商投诉处理办法》的有关规定,现将《政府采购投诉书》等文书基本格式予以印发。有关文书格式自2007年12月1日起执行。 附件:1、政府采购投诉书格式 2、政府采购投诉受理决定书格式 3、政府采购投诉不予受理决定书格式 4、政府采购投诉调查通知书(一)格式 5、政府采购投诉调查通知书(二)格式 6、法定代表人身份证明书格式 7、法定代表人授权委托书格式 8、政府采购投诉处理决定书格式 9、送达回证格式 泉州市财政局 二OO七年十二月四日 附件一:

政府采购投诉书 致: 投诉人: 名称:地址:电话: 法定代表人:姓名:职务: 委托代理人:姓名:性别:年龄: 民族:职务:工作单位: 住址:电话: 被投诉人: 名称:地址:电话: 法定代表人:姓名:职务: 投诉事项、请求: 事实依据: 质疑和质疑答复情况: 证据和证据来源、证人姓名、住址和联系方式 投诉人:(盖章) 法定代表人:(签章) 年月日 附:本投诉书副本份。 法定代表人身份证明书份。 授权委托书份。 其它证明文件份。 注:①事实依据中应写清采购活动经过、客观情况和有关法律、政策依据。

投诉信回信(complain letter)英文

View:This page can be viewed as a slideshow: Introduction:Letters of complaint usually include the following stages: Background Problem - cause and effect Solution Warning (optional) Closing Background This section describes the situation; e.g. I am writing to inform you that the goods we ordered from your company have not been supplied correctly.I attended your exhibition Sound Systems 2011 at the Fortune Hotel (22-25 January) and found it informative and interesting. Unfortunately, my enjoyment of the event was spoiled by a number of organisational problems.I am a shareholder of Sunshine Bank and I am very concerned regarding recent newspaper reports on the financial situation of the bank. Your company is listed as the auditor in the latest annual report of the bank, so I am writing to you to ask for an explanation of the following issues.I am writing to inform you of my dissatisfaction with the food and drinks at the 'European Restaurant' on 18 January this year. Problem 1.Cause: On 28 March 2011 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries. Firstly , I had difficulty in registering to attend the event. You set up an on-line registration facility, but I found the facility totally unworkable .You sent us an invoice for $10,532, but did not deduct our usual 10% discount .We have found 16 spelling errors and 2 mis-labelled diagrams in the sample book. 2.Effect: This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.Even after spending several wasted hours trying to register in this way, the computer would not accept my application.I am therefore returning the invoice to you for correction.This large number of errors is unacceptable to our customers, and we are therefore unable to sell these books. Solution I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again.Could I please ask you to look into these matters.Please send us a corrected invoice for $9,479I enclose a copy of the book with the errors highlighted. Please re-print the book and send it to us by next Friday. Warning (optional) Otherwise, we may have to look elsewhere for our supplies.I'm afraid that if these conditions are not met, we may be forced to take legal action.If the outstanding fees are not paid by Wednesday, 13 April 2011, you will incur a 10% late payment fee. Closing:look forward to receiving your explanation of these matters.I look forward to receiving your payment.I look forward to hearing from you shortly. Politeness;he tone of complaint letters should not be aggressive or insulting, as this would annoy the reader and not encourage them to solve the problem. In addition, questions such as 'Why can't you get this right?' should not be included. Content The content should contain enough details so that the receiver does not have to write back requesting more. Legal action is not normally threatened in the first letter of complaint, unless the situation is very serious. Adjustment letter Acknowledging receipt of a complaint letter ;hank you for your letter of … regarding / concerning / in connection with … I refer to your letter of … about / relating to … Apology for the error or fault;We must apologise for …;We sincerely apologise for … ;Please accept our apologies for … ;I would like to apologise for the error made by our company in (verb+ing); Accepting the Complaint We agree that the usual high standards of our products / services were not met in this instance. ; A short explanation of the fault ;Introductory phrase;As a result of our investigation, we found that... (Not: After our investigation...) Causes :The error was caused by … / was due to … ;Apparently, the problem was the result of … / resulted from … ;The cause of / reason for the mistake was …

英语投诉信范文.doc

英语投诉信范文 Directions: You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this; however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You do not need to write the address. Don’t sign your own name at the end of the letter, use Donna instead. 英文投诉信模板 Dear ______, ①I am ______(自我介绍). ②I feel bad to trouble you but I am afraid that I have to make a complaint about. ③The reason for my dissatisfaction is ______(总体介绍). ④In the first place, ______(抱怨的第一个方面). ⑤In addition, ______(抱怨的第二个方面). ⑥Under these circumstances, I find it ______(感觉)to______(抱怨的方面给你带来的后果). ⑦I appreciate it very much if you could ______(提出建议和请求), preferably ______(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限). ⑧Thank you for your consideration and I will be looking forward to your reply. Yours sincerely, Li Ming 范文 Dear Sir I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me. An early response will be appreciated. Sincerely yours,

投诉信范文8篇完美版

《投诉信范文》 投诉信范文(一): 消费者投诉信格式范文 尊敬的上级部门领导: 自从在铁通公司办理宽带业务受欺诈后,情绪一向低落,我在反思:为什么个人欺骗人民会受到严厉的打击,为什么站在国家和群众怀抱的人欺骗人民就会受到保护,不但没事,而且态度还如此嚣张。 事情是这样的,我住在和谐花园3号楼xx02室,在2015年2月26日,我在潜山路与淠河路交口光大银行后面的凤凰城1期6-108室的铁通公司办理了一笔720元的宽带业务,当时约定返还240元移动话费,分xx月返还,当时很多领导都在现场开会,我特意问了是每月20元的话费还是其他什么的,我问了有7-8遍,工作人员以及装宽带的人员都说是话费,但直到此刻都没返还,我一问,他们说已经返还了,是话包,我说怎样说好的是话费怎样变成话包了(期间我问了10086,我问就算是话包,也就应返还呀,他们告知,话包要在我的套餐意外才能使用,我用的是88元全球通套餐,他们也没任何的提示和提醒,这么几个月我一分钱也没使用的到),我打了很多电话投诉,他们就告知说口误之类的话,4月30日我又打电话到铁通网点,工作人员的态度极其嚣张,说有什么大不了的,不就是每月20元吗,还蛮横无理,说领导不处理,没法处理,就这样。 当时我打了很多电话,但都不帮忙解决,一个推一个,都说不在管辖范围,最后他们说这是你们消协所管的,所以我向各位领导投诉,要求返还240元,另因其态度十分恶劣,影响十分不好,故意欺诈,需赔偿我3倍的话费以及书面道歉以作为对他们的处罚,我相信社会主义核心价值观的好处所在,言必行,行必果,诚信无欺才是构建和谐社会的基础。 致:尊敬的领导 投诉人:xxx 20xx年5月19日 投诉信范文(二): 噪声投诉信 尊敬的王市长: 我们是居住在海甸岛人民大道颐园路附近的居民,原本选取住在海甸岛就是因为它安静、悠闲的居住环境,周边学校、医院一应俱全,没想到,最近开了一

英语投诉信模板和范文

英文投诉信模板以及范文 一、英文投诉信模板 Dear ______, ①I am ____(自我介绍). ②I feel bad to trouble you but I am afraid that I have to make a complaint about____. ③The reas on for my dissatisfaction is __(总体介绍). ④In the first place, ___(抱怨的第一个方面). ⑤In addition, ___(抱怨的第二个方面). ⑥Under these circumstances, I find it ______(感觉)to______(抱怨的方面给你带来的后果). ⑦I appreciate it very much if you could ______(提出建议和请求),

preferably ______(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限). ⑧Thank you for your consideration and I will be looking forward to your reply. Yours sincerely, Li Ming ^

二、英文投诉信范文 (Letters of Complaint) 【例一】 ; Dear Sir: With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but

英语投诉信范文_投诉信英语范文写作

英语投诉信范文_投诉信英语范文写作 外贸员对于英语投诉信想必处理的比其它人还要多,毕竟接触的比较多。下面是小编给大家整理的投诉信英语范文,供大家参阅! 投诉信英语范文1 Dear Mr。Chang: On September 10,our order for 280 women s cotton sweaters was duly received,but we regret to say that 40 cotton sweaters in white color were seriously soiled。 We had the case investigated immediately,and the result shows the damage was due to improper packing,for which the suppliers are definitely responsible。 Needless to say,we have suffered a great loss from this,as we cannot sell the sweaters in this condition to our customers。We ask you to conduct investigation at your end and reply to us。 Sincerely yours, Sunny Lee 投诉信英语范文2 Dear Sir: With reference to our order No。W 98,the 120 puter sets supplies to the above order were delivered the day before yesterday,but we regret that 20 sets were badly damaged。 The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。We unpacked the puter sets with care and can only assume that

学校投诉信范文【可编辑版】

学校投诉信范文 学校投诉信范文 学校投诉信范文,我今天给大家带来两篇投诉信,日常生活中难免会遇到一些小摩擦,投诉信能很好的保护我们的利益。以下这篇是关于学校投诉信范文。感兴趣的朋友一起来看看这篇由资料站为您提供的文章。 学校投诉信范文一: 我是初中一年级的一位学生家长,反应一位语文老师的几个问题: 1、经常拖堂,侵占学生的休息时间,导致学生没有时间上厕所,并且影响了其他老师上课; 2、语文课上讲一些与语文知识无关的内容; 3、经常无故训斥学生; 4、对所教授知识一知半解讲不明白,让学生自己从网上寻找答案; 5、对于学生参加学校的集体活动不但不支持还有抵触情绪,以此为理由为难学生。 听说去年毕业的学生对这位老师也反映过此类问题,这样的老师为什么还继续留在教学岗位上,难道她有后台?经了解其他学生的家长都有同感。建议学校领导本着对学校和学生负责的态度,认真调查核实后,让这位老师离开教学岗位,从事其他工作比如发发报纸类的工作。 学校投诉信范文二:

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