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中国商务礼仪英文版

中国商务礼仪英文版
中国商务礼仪英文版

中国商务礼仪英文版

【篇一:商务礼仪英语】

a study on international commercial etiquette and its significance

商务礼仪及其意义研究

学号:

身份证号:

姓名:

院系:外语学院

专业:xxxxx

年级:2008级

指导教师:xxx

contents

(times new roman 小三号加黑加粗)

introduction????????????????????.1

chapter one abcccccccc?????????????. 7

1.1 abc???????????????????????. 7

1.2 abc ???????????????????????.8

1.3 abc????????????????????.???.9

chapter two abcccccccc?????????????11

2.1abc???????????????????????. 11

2.2abc ???????????????????????12

2.3abc???????????????????????.13

chapter three?

chapter four?

?

conclusion?????????????????????.

references?????????????????????

内容摘要

当今世界,各国之间交流频繁,礼仪之论不再局限在国内,而成了

国际交往需要重视的问题。同时,不可否认的是因为各国价值观念,文化,历史背景的不同,在礼仪实践中也存在差异。没有一个统一

的标准,这些差异,只有一些约定俗成的东西,大家都基本认同,

在交往中共同遵守。所以从事国际交流,国际商务的人,不论是政治,经济,文化,军事哪个领域,对这些礼仪都要熟悉。

国际商务和涉外工作也已经不再是少数人的专利,而是成为越来越

多人的职业选择。在这个“以人为本”的时代,如何在跨文化的交流中,尽可能地尊重他人,又充分维护自己的尊严,是一项非常重要

而具有挑战意义的事情,而国际商务礼仪就是市场竞争和国际商务

大环境中人们必备的一门知识。

本文对商务礼仪进行了明确的界定,对商务礼仪的内容与归属、特征与原则、功能与操作进行了系统的阐述,较为详细地论述了商务介绍

与问候,迎送礼仪,宴请规则,谈判礼仪以及柬书礼仪,同时阐明了国际

商务礼仪对于商务人员的重要意义。

abstract

nowadays different nations communicate frequently. etiquette is becoming an important issue, which is not confined only in the domestic affairs. at the same time, the values vary from nations to nations, so does the practice of etiquette. there is not an acknowledged standard and it is only a set of established rules which are obeyed by all the people. therefore, a business man should be familiar with all the protocols in all fields, such as politics, economics, and culture and military. international business is no longer the privilege of the minority of people. more and more people prefer to go into business. in the era of human-oriented society, how to respect others and maintain one’s dignity becomes a challenge. international business etiquette is the basic knowledge which should be applied in the competition in the international business environment. .

this thesis gives a clear definition of commercial etiquette and systematically explains its contents, categorizations, features, principles, functions and practices. it illustrates the business introduction, greetings,welcoming guests, entertaining visitors, international business negotiation, practical business english writing in detail. it also shows the significance of the commercial etiquette.

introduction

business communication and business etiquette

in an era of globalization, understanding the basics of etiquette and protocol that is, the type of behavior that others expect of you in both informal and formal settings—is an important skill. it can instill an individual with confidence to handle almost any situation in any culture and allow a

businessperson t concentrate on the deal at hand rather than worrying about such distractions as which fork to use or which hand to use for passing food. without an understanding of the basics of etiquette and protocol, you risk coming off as a boorish neanderthal. you may even put your company’s image at risk or risk potential failure in the formation of key business relationships that are vital to global success. finally, a well-honed sense and appreciation of local customs etiquette and protocol can make you stand out in a competitive global market.

in order to comprehend the international commercial etiquette, we should find out the full contents of its activities.

just as its name implies, the international commerce indicates that there is only one purpose of commercial activities, that is, to realize, increase and convert the value. one sales its goods to the other to realize the market value of this production, at

the same time, the value is increased in this process, therefore, the seller gains some profits, which will be conversed into the value form needed in the next commercial campaign, no matter it is cash, products or service, thus, makes preparation of the following commercial activity.

international commercial is based on the approbation and reception of each other’s trade motivations between the bargainers. especially nowadays, this kind of activity is an action in which both sides are voluntary and almost without any force to press on. besides, this kind of commercial activity goes along under the condition of free trade all over the world. therefore, in the atmosphere of international commerce, the traders have the same quality, intent and environment, as well as three

chapter one

abc

conclusion

increased globalization has been one of the most important developments in the past decade. the internet has been instrumental in accelerating the growth of business across borders. the ability to effectively conduct business with tradin 【篇二:国际商务礼仪作业(英文版)】

business gift-giving around the world

武汉大学何坚婷

abstract: nowadays, gifts are playing as an important role in international business relations. but different countries have different customs of gift-giving. the paper gives some details about how to make a good business gift-giving in many countries around the world.

key words: significance, different cultures, comparative of business gift-giving

introduction

1.significance of gift-giving in business

first of all, in international business dealings, appropriate gift-giving can not only fully show the enterprises culture and academic spirits, but also promote each others friendship.

and then, gift-giving can show peoples congratulations, condolences and thanks to others. at the same time, it is also an emotional investment, reducing the emotional distance between people and being conductive to peoples communication.

2.different cultures view on gifts

before we start to talk about how to make a good business

gift-giving, lets give a view upon different counties in the world, knowing that how the people in different cultures treat the gifts. the first one is america!

in america, people like the practical and peculiar gifts very much. for example, if you could give them some small gifts with unique styles or ethnic characteristics, such as the faked terracotta warriors and horses, they will be very happy. american people treat the snails and horseshoe as the mascot. when you present some gifts to them, remember not to make the number of gifts singular, and you should be attention to

the packaging.in addition, packaging gifts, do not use black paper, because the black in american eyes was unlucky color. also, gifts should pay attention to the business end of the conversation.

in the uk, people dont like the gifts that are very expensive. it will be taken as a bribe if you give them some precious gifts. gifts like premium chocolate, a two bottles of wine , and flowers would be a good choice. do remember that not to present gifts printed with company flag. also, remember not to send the lily, because it means death.

in france, people are very romantic, so they usually like the artistic

and intellectual gifts very much, such as picturesque, art albums, and small crafts. if you are invited to a french peoples house for a dinner, remember to take a few pieces of fresh flowers without bundling with you, but the chrysanthemums must be excluded, because chrysanthemums are only used at funerals in france. in russia, people like to treat the guests with bread and salt to show their friendship and respect. they like to receive gifts that are brand name, such as a levis jeans, regardless of the level of the value of gifts. but do not give money to people, because it will be considered as charity and insults.

in japan, people think that gifts represent peoples true mind. for the japanese, the ceremony of gift giving is more important than the objects exchanged. while you give them some flowers, the flowers should not be white, as these are associated with death. also, avoid giving gifts with even numbers of components, such as an even number of flowers in a bouquet. four is an especially inauspicious number, never give four of anything.

in saudi arabia, people are very hospital, but you are not expected to bring any gift when invited into a saudi home. arab traders generally presente expensive gifts to others, but also would like to receive the same valuable in return. do not present used items to them, not so as wine and gifts with animal patterns on it. it is

considered a violation of their privacy to give the wifes of

arabs gifts.

3.how to make a good gift-giving

as we have discussed about the different cultures attitudes toward gift-giving, im going to list the way to make a good gift-giving in different countries around the world.

first, we should know about the four elements of gift-giving, thus gifts, means, time and place.

to tell it in detail, lets have a look on some countries that may provide us some useful information.

in america, business gifts are discouraged by the law, which allows only a $25 tax deduction on gifts. so, it is important for you to choose a good time to present gifts, the time when you

arrive or when you leave america is ok. when you visit a home, it is not necessary to take a gift, however ,it is always appreciated. you may take flowers, a plant, or a bottle of wine. take care, if you wish to give flowers, have them sent ahead so as not to burden your hostess with taking care of them when you arrive. and personal gifts such as perfume or clothing are inappropriate for women.

in the uk, gifts are not part of doing business. rather than giving gifts, it is preferable to invite your hosts out for a meal or a show.

but when you are invited to a english home, you may bring flowers, liquor or champagne, and chocolates. send a brief, handwritten thank-you note promptly afterwards, preferably by messenger rather than by mail.

in france, it is not a good idea to give a business gift at your first encounter. for thank-yous, send at least a note, the day after you were invited to a dinner. of cause, you can send flowers or a basket of fruit if you like. to be romantic is necessary.

in russia, gifts are more popular than the countries described before. so, you will have more choice to present gifts to your friends in russia. gifts like baseball caps, rock or country and western cassettes are welcome, also, camera, watches, and inexpensive jewelry is ok. thus after you choose a good time, you will make a good impression on your friends with the wonderful gifts. in japan, gift giving is very common. business gifts absolutely must be given at midyear and at year end. they are often given at first business meetings. usually, japanese do not open gifts directly once receiving them. if they do, they will be restrained in their appreciation. this does not mean that they do not like what you have given. when choosing gifts, imported goods and electronic product are fine.

in saudi arabia, every saudi who must broker or approve a

【篇三:商务礼仪英文】

business negotiations etiquette

abstract

business etiquette is a manifestation of mutual respect of conduct in business activities. core business etiquette is an act of criteria, used to constrain all aspects of our daily

business activities. the central role of business etiquette is to reflect the mutual respect between people. as business leaders identity negotiators, in business negotiations should follow the etiquette of negotiations three elements that focus on instrumentation demeanor, attention to language arts, to comply with etiquette disciplines. in the event a successful business negotiation, negotiation etiquette is not necessarily comply with the success of the negotiations decision criteria. if you violate negotiations etiquette, but it will cause a lot of unnecessary trouble, even be a threat to reach an agreement

key words:business etiquette business negotiations

business negotiation, which means refers to negotiate in social life, the parties to meet their needs and safeguard their own interests, the two sides properly carried out to solve a problem. business negotiations, is the negotiation of a transaction for the realization of active buyers and sellers of goods or services on a variety of trading conditions

the role of business etiquette in business negotiations

1.regulate behavior in business dealings, people interaction, interaction, mutual cooperation. if you do not follow certain norms, the two sides on the basis of lack of collaboration. among the many commercial specifications. etiquette can make people understand what should be proud of what not to do, what to do and what not to do, and help determine the self-image, respect for others, to win the friendship.

2. etiquette is an information transfer information, this information may be expressed by respected, friendly, sincere and so emotional, so that people feel warm. in business activities. proper etiquette can get each others goodwill, trust. thus helps to develop their career.

3. promote feelings in business activities, along with in-depth exchanges. the

two sides will probably have some emotional experience. it is expressed as the emotional state of two kinds: one empathy, another emo

tional rejection. etiquette is easy to make mutual attraction, promote feelings, leading to the establishment and development of good relationships. conversely, if not speak etiquette, vulgar, then it is easy to generate feelings of

exclusion, resulting in interpersonal tensions. to each other creating a bad impression.

4. establish the image of a man etiquette, it will establish a good personal image in front of everyone; members of an organization etiquette, it will establish a good image for your organization, won the publics admiration. in addition to a modern market competition beyond competitive products. even more apparent in the image of the competition. one has a good reputation and image of the company or business, it is easy to gain the trust and support of all sectors of society, can be in an invincible position in the fierce competition. so, business people always pay attention to etiquette, both good qualities embodied individuals and organizations, but also the need to establish and consolidate a good image.

business negotiations etiquette

(1)business etiquette before preparing negotiations

1. pay attention to the choice of the negotiations. the two sides agreed to negotiate the time to go through the party alone can not decide, otherwise it is rude. to select the most favorable time for ones own negotiations. avoid mind at a low ebb when, after continuous hard work, the market is not conducive to their next negotiations.

2. pay attention to the choice of the place of negotiations. negotiating the best place to fight in their own familiar environment. if we failed to do, or at least should be selected in the two sides are not familiar with neutral venues. to carry out several rounds of negotiations, venue should turn swaps, to ensure fairness.

3. preparation of negotiators. first, negotiators choice. select negotiators to meet in the business etiquette of the principle of reciprocity, that is, ones own negotiators to negotiate with each other to represent the identity and position of a peer; secondly,

apparel choice negotiators. mens best to wear a suit or tunic, skirt or suit ladies should wear formal clothing, etc., to each other in order to mature, full of sincerity impression.

4. negotiations reception preparations. negotiators from the shuttle, to place and time to negotiate arrangements, hotel reservations, dining and entertainment, the entire process must be carefully prepared, deliberately, always reflect the

negotiation opponents respect and courtesy, to show a good image of the company, lay the foundation for the success of the negotiations.

5.ready to negotiate data. first, before the negotiations on the subject of negotiations, content, agenda fully prepared to draw up plans, objectives and the subject of negotiations. secondly, a detailed collection and negotiations related materials, such as party strength, political and legal system and market themes, etc. also, negotiators gather basic information, such as work experience, hobbies, social customs and other aspects of content.

(2)etiquette in business negotiation

1.negotiations seating etiquette. business negotiations by the number of groups involved in the negotiations can be divided into bilateral negotiations and multilateral negotiations. bilateral negotiations on multi-use rectangular table, usually host and guests sit opposite, each side. negotiating table generally transverse to the door, guests sit door, back door and sit hosts. sitting among the parties responsible person, in accordance with his position followed by the remaining staff sit around, based on respect for the principle of the right; multilateral sentenced to use more short rostrum, referring to the negotiations to set up a room facing the main entrance of the podium, then all other parties back to the main entrance, facing the podium were seated. representatives of the parties came to speak in turn. in addition, subject to seating arrangements, the best place to seat and seat licensing arrangements hostesses be guided seats to avoid sitting in the wrong position.

2. negotiations meet etiquette. first of all, pay attention to the beginning of the meeting etiquette. more formal negotiations occasions, etiquette rules introduced is first introduced high status. after the introduction of low status, in principle, if the equal status, long after the first childs compliance. was introduced to smile to indicate what should stand up and use some polite language, such as nice to meet you, heard a lot category. if equipped with business cards can be handed a timely manner. in addition, the attitude etiquette should also pay attention when they meet. such as watching each other, eyes should stay in each others eyes to the forehead of the

triangle area, make each other feel concerned about your attitude earnest and sincere. gestures should be natural, especially not cross his arms over his chest, so there is a sense of frivolous arrogance.

3. negotiations language etiquette. first, articulate. when negotiators to negotiate tight around the target, used some of the euphemistic language, encountered difficulties in the negotiations, requiring the flexibility to take appropriate emergency means out of the woods, as the other side asked to make a difficult question to answer immediately, you can look under the table, and then said: im sorry, please wait accordance with the agreement, the need at this time to return a phone call to a friend.. so you will be able to multi-fight to one - consider the time clock; followed. clever use of the silent language. with a smile and a nod, showing not understand when people confused agree unclear when such expressions such as: finally, talk less and listen more. by listening, we can get a lot of valuable information to each other, understand each other intentions, find a solution to the problem.

4. negotiations under field etiquette. business negotiations not only confined to the conference table, the more difficult negotiations, the more the need to focus on private exchanges, which can not only compensate for the lack of a table, or even have an impact on the success of the negotiations. for example, when the negotiations very difficult times, in accordance with the appropriate etiquette, arrange some recreational activities, such as receptions, balls and call, and these contacts is what you ample opportunity to showcase the companys image. if we can win the goodwill of the other party, contribute to the success of the negotiations.

(3)business etiquette final stage of negotiations

1. signing ceremony. from the liturgy is concerned, when signing ceremony . must be solemnly , seriously . one of the most notable was undoubtedly hold the

seating arrangement problem signing ceremony. one parallel is the most common time of the signing ceremony of bilateral form . its basic approach is: signing table at the indoor side of the door horizontally . the ceremony was attended by all personnel of both side by side after the signing table, the two sides signed center staff sat side door , passenger side right

hand side , the main party left. second, the relative type, with parallel rows of seats signing ceremony is basically the same . the main difference between the two, but the relative style row seat to attend the signing ceremony of bilateral suite seats moved across the signatory . third, the president of style, mainly applicable to multilateral signing ceremony. their operating characteristics are: signature tables still in the room horizontally , i still need to sign in the face of the main entrance of the table , but have just one , and not fixed its seat occupant . when the ceremony , people of all parties , including the undersigned included, all should be back to the main entrance , facing seats on the signature um . when signed , the parties signatory to the order prescribed should turn took seats at the table to sign the signature , then that should be returned to the original place table.

2. gifts etiquette. after negotiations negotiators gifts. in addition to the desire to be friendly and deepen the friendship, the more important is the success of the cooperation congratulations. but the gift can not be rushed. in general, you want to determine the value of a gift or as a guest under the circumstances of each gift. should pay attention to the actual meaning and emotional value of the gift, not worth. also, pay special attention to each others customs, does not violate each others religious beliefs. in addition, european and american people give each other gifts of time, both sides must face himself open gift wrap, and expressed appreciation and sincere.

in short. with the development of society. business etiquette has become a modern social and economic interaction is required. for business negotiation and other business associations have an important role, has become our traditional cultural inheritance and development of etiquette in business dealings. famous etiquette expert professor jin zhengkun said: courtesy is respect for others, respect for the instrument in the form of the foot. to better into the modern business dealings, we

商务见面中的名片礼仪规范

商务见面中的名片礼仪规范 在商务交往中,名片犹如我们的另一张脸,它可以让别人在见不到你本人的情况下,了解和记住你的个人资料。同时,名片也显示了一个人的职业、身份和地位,一个没有名片或不随身携带名片的人,是难以在商务社会中立足的。下面是小编给大家搜集整理的商务见面中的名片礼仪。 商务见面中的名片礼仪:交换名片 选择适当的时候交换名片是名片交换礼节中第一步:除非对方要求,否则不要在年长的主管面前主动出示名片;对于陌生人或巧遇的人,不要在谈话中过早发送名片。因为这种热情一方面会打扰别人,另一方面有推销自己之嫌;不要在一群陌生人中到处传发自 己的名片,会让人误以为你想推销什么物品,反而不受重视。在商业社交活动中尤其要有选择地提供名片,才不致使人以为你在替公司搞宣传、拉业务;处在一群彼此不认识的人当中,最好让别人先发送名片。 名片的发送可在刚见面或告别时,但如果自己即将发表意见,则在说话之前发名片给周围的人,可帮助他们认识你;出席重大的社交活动,一定要记住带名片,交换名片时如果名片用完,可用干净的纸代替,在上面写下个人资料。 商务见面中的名片礼仪:递交名片礼仪 递名片给别人时,应郑重其事。应该起身站立,走上前去,使用双手或者右手,将名片 正面面对对方,交予对方。不要以手指夹着名片给人。切勿以左手递交名片,不要将名片背面面对对方或是颠倒着面对对方,不要将名片举得高于胸部,也不能低于腰部以下。如果对方是少数民族或外宾,最好将名片上印有对方认得的文字的那一面面对对方。将名片递给别人时,应该说:“请多指教”,“多多关照”,“今后保持联系”,“我们认识一下吧”,或是先作一下自我介绍。如果是与多人交换名片,应讲究先后次序,或由近而远,或由尊而卑,一定要依次进行。切勿挑三拣四,采用“跳跃式”,否则容易被人误认为厚此薄彼。地位较低的人或是来访的人要先递出名片。 商务见面中的名片礼仪:名片的内容 (一)名片的种类

商务礼仪英语

A Study on International Commercial Etiquette and Its Significance 商务礼仪及其意义研究 学号: 身份证号: 姓名: 院系:外语学院 专业:XXXXX 年级:2008级 指导教师:xxx

CONTENTS (TIMES NEW ROMAN 小三号加黑加粗) INT RODUCTION (1) CHAPTER ONE ABCCCCCCCC (7) 1.1 Abc (7) 1.2 Abc (8) 1.3 Abc (9) CHAPTER TWO ABCCCCCCCC (11) 2.1Abc (11) 2.2Abc (12) 2.3Abc (13) CHAPTER THREE… CHAPTER FOUR… …CONCLUSION………………………………………………………. REFERENCES………………………………………………………

内容摘要 当今世界,各国之间交流频繁,礼仪之论不再局限在国内,而成了国际交往需要重视的问题。同时,不可否认的是因为各国价值观念,文化,历史背景的不同,在礼仪实践中也存在差异。没有一个统一的标准,这些差异,只有一些约定俗成的东西,大家都基本认同,在交往中共同遵守。所以从事国际交流,国际商务的人,不论是政治,经济,文化,军事哪个领域,对这些礼仪都要熟悉。 国际商务和涉外工作也已经不再是少数人的专利,而是成为越来越多人的职业选择。在这个“以人为本”的时代,如何在跨文化的交流中,尽可能地尊重他人,又充分维护自己的尊严,是一项非常重要而具有挑战意义的事情,而国际商务礼仪就是市场竞争和国际商务大环境中人们必备的一门知识。 本文对商务礼仪进行了明确的界定,对商务礼仪的内容与归属、特征与原则、功能与操作进行了系统的阐述,较为详细地论述了商务介绍与问候,迎送礼仪,宴请规则,谈判礼仪以及柬书礼仪,同时阐明了国际商务礼仪对于商务人员的重要意义。 Abstract Nowadays different nations communicate frequently. Etiquette is becoming an imp ortant issue, which is not confined only in the domestic affairs. At the same t ime, the values vary from nations to nations, so does the practice of etiquette. There is not an acknowledged standard and it is only a set of established rule s which are obeyed by all the people. Therefore, a business man should be famil iar with all the protocols in all fields, such as politics, economics, and cult ure and military.

商务礼仪 英文

Business negotiations etiquette Abstract Business etiquette is a manifestation of mutual respect of conduct in business activities. Core business etiquette is an act of criteria, used to constrain all aspects of our daily business activities. The central role of business etiquette is to reflect the mutual respect between people.As business leaders identity negotiators, in business negotiations should follow the etiquette of negotiations three elements that focus on instrumentation demeanor, attention to language arts, to comply with etiquette disciplines. In the event a successful business negotiation, negotiation etiquette is not necessarily comply with the success of the negotiations decision criteria. If you violate negotiations etiquette, but it will cause a lot of unnecessary trouble, even be a threat to reach an agreement Key words:Business etiquette Business negotiations Business negotiation, which means refers to negotiate in social life, the parties to meet their needs and safeguard their own interests, the two sides properly carried out to solve a problem. Business negotiations, is the negotiation of a transaction for the realization of active buyers and sellers of goods or services on a variety of trading conditions The role of business etiquette in business negotiations 1.Regulate behavior in business dealings, people interaction, interaction, mutual cooperation. If you do not follow certain norms, the two sides on the basis of lack of collaboration. Among the many commercial specifications. Etiquette can make people understand what should be proud of what not to do, what to do and what not to do, and help determine the self-image, respect for others, to win the friendship. 2.Etiquette is an information transfer information, this information may be expressed by respected, friendly, sincere and so emotional, so that people feel warm. In business activities. Proper etiquette can get each other's goodwill, trust. Thus helps to develop their career. 3.Promote feelings in business activities, along with in-depth exchanges. The

商务礼仪英文书籍文档

2020 商务礼仪英文书籍文档Document Writing

商务礼仪英文书籍文档 前言语料:温馨提醒,公务文书,又叫公务文件,简称公文,是法定机关与社会组 织在公务活动中为行使职权,实施管理而制定的具有法定效用和规范体式的书面文 字材料,是传达和贯彻方针和政策,发布行政法规和规章,实行行政措施,指示答 复问题,知道,布置和商洽工作,报告情况,交流经验的重要工具 本文内容如下:【下载该文档后使用Word打开】 商务礼仪英文书籍篇一 书名:商务礼仪英语作者:杨文慧等编出版社:中山大学出版社内容简介本书针对我国商务交际礼仪的资料不多,且资料的专业性、实用性不强的现状,为适应日益丰富的商贸活动的需要,向从事对外经济贸易的工作者、教师和学生奉献此书。本书为适合各阶层读者的需要,在文字上力求简短、通俗、易懂,并配以中英文对照、注释,方便读者结合工作和实际进行学习、掌握和运用。 商务礼仪英文书籍篇二 《国际商务礼仪英文教程》由九章构成,涵盖了国际商务活动礼仪的方方面面,内容丰富多彩,文字流畅易懂,是一本适于经贸类专业学生学习英语的好教材。 内容简介 《国际商务礼仪英文教程》从服饰仪表、见面问候、拜访接待、西式宴请、面试礼仪、办公室礼仪、电话礼仪、书信礼仪等

方面入手,介绍跨文化交际中的基本礼仪常识。所介绍的知识力求全方位覆盖具有普遍性的国际商务礼仪规则,并在此基础上注重交际细节和文化差异;信息量充足、语言难度适中。集合了数位编者在“国际商务礼仪”课程的一线教学实践中积累的宝贵经验,也参照了EmilyPost和杨俊峰教授等中外礼仪专家的诸多著作或教学成果。全书的教学可设54学时,其中讲授36学时,实践18学时,也可以根据实际情况增加或减少学时。 商务礼仪英文书籍篇三 《商务礼仪指南》 作者 (美国)佩吉·波斯特(Post.P.) (美国)彼得·波斯特(Post.P.) 内容简介 正确的商务礼仪并不是死板的“规矩”,它是以考虑周到、尊重他人和诚实的方式在商业活动中对待他人。人们对穿着牛仔裤上班已经习以为常,但这并不意味着人们对礼仪已漠不关心。无论你所处的工作环境是正式的或非正式的,良好的人际交往能力绝对是你获得事业成功的必要条件。在各种商务场合中得体和正确的礼仪,不但令同事愉快,合作伙伴信任,还会帮助你与商业伙伴建立起广泛、牢固的合作关系,推动大家奔向共同的目标。 谁都免不了出错,不是没有及时回邮件,就是不小心飙出一句脏话。但这些错误可能无伤大雅,对吗?在言行举止上,我们真的需要做到尽善尽美吗?不客气地说,我们确实需要如此。

国际商务礼仪综合作业1答案

一、不定项选择题 1. 穿着西装,纽扣的扣法很有讲究,穿( D )西装,不管在什么场合,一般都 要将扣子全部扣上,否则会被认为轻浮不稳重。 A.两粒扣 B. 三粒扣 C. 单排扣 D. 双排扣 2. 在正式场合男士穿西服要求( A B C ) A. 要扎领带 B. 不能露出衬衣袖口 C. 穿浅色的袜子 D. 领带夹应夹在衬衣的第三、四个扣子中间 3. 就座时占椅面的( B )左右,于礼最为恰当。 A.1/2 B. 2/5 C. 2/3 D. 1/3 4. 下蹲时要避免以下哪些动作?( A B C ) A. 臀部向后撅起 B. 两腿叉开 C. 两腿展开平衡下蹲 D. 臀部向下,蹲下屈膝 5. 在与人交谈时,目光应该注视对方。在整个谈话过程中,目光与对方接触累计应 达到全部交谈过程的( D ) A.20%-30% B. 30%-40% C. 40%-50% D. 50%-70% 6. 一般情况下小轿车最尊贵的座位是( C ) A.前排右座 B. 后排右座 C. 后排左座 D. 后排中座 7. 按照国际惯例正确的介绍顺序时( B D ) A.先客人后主人 B. 先男士后女士 C. 先长辈后晚辈 D. 先下级后上级 8. 一般来说,商务礼仪中应当( A )先挂断电话。 A. 打电话的一方 B. 接电话的一方 C. 哪一方都可以 D. 两方一起挂 9. 你的客户所在公司上午上班时间是8—12点,你应该( B )打电话。 A.8点整 B. 9—11点 C. 快到12点时 D. 刚过12点 10.请柬一般要提前( C )天发出。 A. 1—3天 B. 4—6天 C. 7—10天 D. 11—13天 二、填空题 1. 着装TPO原则中的TPO是英文中的Time、place、Occasion三个词的 缩写。 2. OK手势,在美国表示“同意”、“很好”的意思;在法国表示微不足道、一钱不 值;在日本表示金钱。 3. 在商务接待活动中,每辆小轿车包括司机最多只安排 5 人乘坐。 三、问答题 1.打电话应该注意哪些礼仪规范? 答:(1)选择恰当的拨打时间,以不影响对方工作和休息为宜。 (2)开始通话,先问候对方,然后主动自我介绍;电话突然中断,由主叫方立即重拨,并向对方说明。如拨错电话,应向对方道歉。 (3)通话时集中沟通主要议题,提高通话效率。 (4)结束通话时,以主叫方或尊者先挂断为宜。 接听电话: (1)拿起话筒,主动问好,然后进行交谈。如果接听较迟,先表示歉意。

商务礼仪之名片礼仪

商务礼仪之名片礼仪 名片的递送 在社交场合,名片是自我介绍的简便方式。交换名片的顺序一般是:"先客后主,先低后高"。当与多人交换名片时,应依照职位高 低的顺序,或是由近及远,依次进行,切勿跳跃式地进行,以免对 方误认为有厚此薄彼之感。递送时应将名片正面面向对方,双手奉上。眼睛应注视对方,面带微笑,并大方地说:"这是我的名片,请 多多关照。"名片的递送应在介绍之后,在尚未弄清对方身份时不应 急于递送名片,更不要把名片视同传单随便散发。 【具体步骤】 1.存放得当,放在随手可取的地方(裤兜是不可取的)。 2.站立对正,上身前倾,欠身。 3.名片放低,双手拇指和食指分别持名片的两个角,字体朝向对方,齐胸送出,清楚简明的自我介绍。 名片的接受 接受名片时应起身,面带微笑注视对方。接过名片时应说:"谢谢",随后有一个微笑阅读名片的过程,阅读时可将对方的姓名职街 念出声来,并抬头看看对方的脸,使对方产生一种受重视的满足感。然后,回敬一张本人的名片,如身上未带名片,应向对方表示歉意。在对方离去之前,或话题尚未结束,不必急于将对方的名片收藏起来。 【具体步骤】 1.立即起立,面向对方。 2.双接下端,齐胸高度。

3.表示感谢,认真拜读。 4.存放得当,珍惜爱护。 5.交换名片时,先接对方的名片,把自己的名片放在下面,接过后仔细阅读。 注意: 1.随身携带的名片应使用较精致的名片夹,最好放置在公文包中; 2.在接名片时,应该礼貌起身,用拇指和食指持名片下方两角,接过并浏览片刻(别忘了礼貌的说“谢谢”); 3.顺序:晚辈向长辈、下级向上级、男士向女士先递出名片,在人较多的情况下,我们应当遵循由近及远的原则。 3.名片的存放 接过别人的名片切不可随意摆弄或扔在桌子上,也不要随便地塞在口袋里或丢在包里。应放在西服左胸的内衣袋或名片夹里,以示 尊重。 名片礼仪注意事项 1.到别处拜访时,经上司介绍后,再递出名片。 2.如果是坐着,尽可能起身接受对方递来的名片。 3.辈份较低者,率先以右手递出个人的名片。 4.接受名片时,应以双手去接,并确定其姓名和职务。 5.接受名片后,不宜随手置于桌上。 6.不可递出污旧或皱折的名片。 7.名片夹或皮夹置于西装内袋,避免由裤子后方的口袋掏出。 8.尽量避免在对方的名片上书写不相关的东西。 9.不要无意识地玩弄对方的名片。

中西方商务礼仪差异论文(英文)

Abstract Business etiquette, a behavior science, is the norms in the business activities, , which plays an important role in the business communication .understanding Chinese and western etiquette and their distinctions is of great importance in promoting international business exchanges. With the changing role China played in the international exchanges, we communicate and cooperate frequently with foreigners . It is the notable position that makes us have a more normative and courteous criteria in the international business communication, especially in the business activities with westerners. This thesis ,from the international business etiquette , lays emphasis on the comparison between Chinese and western business protocol, it mainly described the general definition of business etiquette, characteristics of business etiquette, embodiment in business interactions, influencing factors (Cultural factors) of Chinese and western etiquette and the relevant solutions of the differences. The thesis let us comprehend and receive different stages of Chinese and western business etiquette , “recognition—understanding—comprehension ”,through lots of examples, aiming to help us to apply these theories into practice. The consequence of this study shows that in order to avoid the misunderstandings in business activities, especially in international business exchanges, not only should we know some basic business norms, but also we need to understand the distinctions of business etiquette mainly caused by different cultures profoundly. Key words : business etiquette norm business exchange

【商务礼仪】商务礼仪英文书籍

商务礼仪英文书籍 书名:商务礼仪英语杨文慧等编出版社:中山大学出版社内容简介本书针对我国商务交际礼仪的资料不多,且资料的专业性、实用性不强的现状,为适应日益丰富的商贸活动的需要,向从事对外经济贸易的工作者、教师和学生奉献此书。本书为适合各阶层读者的需要,在文字上力求简短、通俗、易懂,并配以中英文对照、注释,方便读者结合工作和实际进行学习、掌握和运用。 《国际商务礼仪英文教程》由九章构成,涵盖了国际商务活动礼仪的方方面面,内容丰富多彩,文字流畅易懂,是一本适于经贸类专业学生学习英语的好教材。 内容简介 《国际商务礼仪英文教程》从服饰仪表、见面问候、拜访接待、西式宴请、面试礼仪、办公室礼仪、电话礼仪、书信礼仪等方面入手,介绍跨文化交际中的基本礼仪常识。所介绍的知识力求全方位覆盖具有普遍性的国际商务礼仪规则,并在此基础上注重交际细节和文化差异;信息量充足、语言难度适中。集合了数位编者在“国际商务礼仪”课程的一线教学实践中积累的宝贵经验,也参照了Emily Post和杨俊峰教授等中外礼仪专家的诸多著作或教学成果。全书的教学可设54学时,其中讲授36学时,实践18学时,也可以根据实际情况增加或减少学时。 《商务礼仪指南》 作者 (美国)佩吉波斯特(Post.P.) (美国)彼得波斯特(Post.P.)

内容简介 正确的商务礼仪并不是死板的“规矩”,它是以考虑周到、尊重他人和诚实的方式在商业活动中对待他人。人们对穿着牛仔裤上班已经习以为常,但这并不意味着人们对礼仪已漠不关心。无论你所处的工作环境是正式的或非正式的,良好的人际交往能力绝对是你获得事业成功的必要条件。在各种商务场合中得体和正确的礼仪,不但令同事愉快,合作伙伴信任,还会帮助你与商业伙伴建立起广泛、牢固的合作关系,推动大家奔向共同的目标。 谁都免不了出错,不是没有及时回邮件,就是不小心飙出一句脏话。但这些错误可能无伤大雅,对吗?在言行举止上,我们真的需要做到尽善尽美吗?不客气地说,我们确实需要如此。 佩姬波斯特(Peggy Post)和彼得波斯特(Peter Post)重新编写了其祖辈埃米莉波斯特(Emily Post)的经典著作《商务礼仪指南》(The Etiquette Advan 社会习俗在飞速改变,家庭与办公室的界线愈发模糊,即使最精通礼数的人也时常感到困惑。因此,礼仪指南这类题材经久不衰,比如中世纪,人文主义者伊拉斯谟1520xx年曾为男孩写过一本礼节指南的书,其中包括不乱动、不挠痒等细节。“礼仪小姐”和波斯特家族等礼仪专家持续受到信任和追捧。《石板》(Slate)杂志“亲爱的普鲁登斯(Dear Prudence)”以及《金融时报》“亲爱的露西(DearLucy)”等专栏也层出不穷。 在当今办公环境中,恼人琐事依旧屡见不鲜。比如,你的邻座打开一份怪味四溢的便当,你的同事对着手机怒吼……你该如何应对这些情况?职场规则不断改变,难道这意味着基本的礼仪标准也随之发生变化? 其实不然。波斯特家族在书中这样总结:“良好的商务礼仪并非是一套亘古不变的‘规矩’。事实上,多数人所说的商务礼仪只不过是一些常识,比如要考虑

商务活动中递名片礼仪

商务活动中递名片礼仪 和学习,欢迎您的来访。 1.名片使用 在国际交往中,没有名片的人,将被视为没有社会地位的人。一个不随身携带名片的人,是个不懂得尊重别人的人。名片不仅要有,而且要带着。在外国的企业公司,员工这个名片放在什么地方都有讲究,一般放在专用名片包里,或放在西装上衣口袋里,不能乱放。名片在制作上,讲三个不。第一个不:名片不随意涂改。在国际交往中,名片譬如脸面,脸面是不改的;第二个不:提供私宅电话。涉外礼仪讲究保护个人隐私;第三个不:名片制作,不提供两个以上的头衔。倘若一个名片上给的头衔越多,有三心二意、用心不专、蒙人之嫌。所以很多外国人,他身上会有好几种名片,对不同的交往对象,使用的不同名片。 名片的内容与分类名片的基本内容一般有姓名、工作单位、职

务、职称、通讯地址等,也有把爱好、特长等情况写在上面,选择哪些内容,由需要而定,但无论繁、简,都要求信息新颖,形象定位独树一帜,一般情况下,名片可分两类。 1.交际类名片。除基本内容之外,还可以印上组织的徽标,或可在中文下面用英文写,或在背面用英文写,便于与外国人交往。 2.公关类名片。公关类名片可在正面介绍自己,背面介绍组织,或宣传经营范围,公关类的名片有广告效应,使组织收到更大的社会效益和经济效益。 2.名片的设计 名片的语言一般以简明清晰、实事求是,传递个人的基本情况,从而达到彼此交际的目的。在现实生活中,我们可以看到有些名片语言幽默、新颖,别具一格。如:

(1) 您忠实的朋友,然后是联系地址、邮编、电话,名片没有任何官衔,语言简洁,亲切诚实。 (2)另有一人则写着:家中称老大,社会算老九,身高一七八,自幼好旅游,敬业精神在,虽贫亦富有,好结四方友,以诚来相求。 (3)著名剧作家沙叶新的名片有一幅自己的漫画像,自我介绍的文字很幽默、有趣,使人对其了解更加深刻:我,沙叶新,上海人民剧作家暂时的;上海人民艺术剧院剧作家永久的; 委员、理事、顾问、教授都是挂名的。在设计上,除了文字外,还可借助有特色或象征性的图画符号等非语言信息辅助传情,增强名片的表现力,但不能有烦琐的装饰,以免喧宾夺主。名片的放置一般说来,把自己的名片放于容易拿出的地方,不要将它与杂物混在一起,以免要用时手忙脚乱,甚至拿不出来;若穿西装,宜将名片置于左上方口袋;若有手提包,可放于包内伸手可得的部位。不要把名片放在皮夹内,工作证内,甚至裤袋内,这是一种很失礼雅的行为。另外,不要把别人的名片与自己的名片放在一起,否则,一旦慌乱中误将他人的名片当作自己的名片送给对方,这是非常糟糕的。

商务礼仪之名片递送礼仪

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2.在接名片时,应该礼貌起身,用拇指和食指持名片下方两角,接过并浏览片刻#from 商务礼仪之名片递送礼仪来自 end#(别忘了礼貌的说"谢谢"); 3.顺序:晚辈向长辈、下级向上级、男士向女士先递出名片,在人较多的情况下,我们应当遵循由近及远的原则。商务礼仪之名片递送礼仪文章商务礼仪之名片递送礼仪出自,此链接!。 3.名片的存放 接过别人的名片切不可随意摆弄或扔在桌子上,也不要随便地塞在口袋里或丢在包里。应放在西服左胸的内衣袋或名片夹里,以示尊重。 名片礼仪注意事项 1.到别处拜访时,经上司介绍后,再递出名片。 2.如果是坐着,尽可能起身接受对方递来的名片。 3.辈份较低者,率先以右手递出个人的名片。 4.接受名片时,应以双手去接,并确定其姓名和职务。 5.接受名片后,不宜随手置于桌上。 6.不可递出污旧或皱折的名片。 7.名片夹或皮夹置于西装内袋,避免由裤子后方的口袋掏出。 8.尽量避免在对方的名片上书写不相关的东西。 9.不要无意识地玩弄对方的名片。 10.上司在时不要先递交名片,要等上司递上名片后才能递上自己的名片。商务礼仪之名片递送礼仪礼仪大全。 如何整理获得的名片 他人的名片就是资源和财产,那么我们就应该利用一切可能的机会,索取越多的名片,来增加我们的财产数量,为日后积累资源。聚会、会议、饭局、商务往来、日常工作等均是获取途径。 获取之后当然是科学整理工作了,尤其对于商务人事,可以用名片夹和电脑整理名片。按工作关系,单位性质,工作性质,重要程度,利益关系等适用自己使用习惯和工作理念的标准分类。

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致意,如果需要,介绍一下自己。努力记住男女主人的姓名。◇Remain standing until host sits.在主人落座之前保持站立。 ◇Place your napkin on your lap after everyone is seated and after your host has moved his/her napkin.在所有人落座之后,主人展开餐巾,这时你也可以将餐巾展开平铺在膝盖以上部位。 ◇Don’t ask the waiter to explain everything on the menu; you will annoy others and appear indecisive.不要让侍者为你一一讲解菜单上的菜品,这样会招人讨厌而且显得你缺乏主见。 ◇Let the host take the lead when ordering; this will give you an idea of what to eat. If the host isn’t first in line to order, then ask for his/her recommendation.点餐时让主人先点,这样也可以给你一个参考。如果主人不是第一个点餐的,那么你可以让他给你推荐。 ◇Don’t order the most expensive

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(2)另有一人则写着:“家中称老大,社会算老九,身高一七八,自幼好旅游,敬业精神在,虽贫亦富有,好结四方友,以诚来相求”。 (3)著名剧作家沙叶新的名片有一幅自己的漫画像,自我介绍的 文字很幽默、有趣,使人对其了解更加深刻:“我,沙叶新,上海 人民剧作家——暂时的;上海人民艺术剧院剧作家——永久的;×× 委员、××理事、××顾问、××教授——都是挂名的。在设计上,除了文字外,还可借助有特色或象征性的图画符号等非语言信息辅 助传情,增强名片的表现力,但不能有烦琐的装饰,以免喧宾夺主。 三、名片的放置 一般说来,把自己的名片放于容易拿出的'地方,不要将它与杂 物混在一起,以免要用时手忙脚乱,甚至拿不出来;若穿西装,宜将 名片置于左上方口袋;若有手提包,可放于包内伸手可得的部位。不 要把名片放在皮夹内,工作证内,甚至裤袋内,这是一种很失礼雅 的行为。另外,不要把别人的名片与自己的名片放在一起,否则, 一旦慌乱中误将他人的名片当作自己的名片送给对方,这是非常糟 糕的。 四、出示名片的礼节 (1)出示名片的顺序:名片的递送先后虽说没有太严格的礼仪讲究,但是,也是有一定的顺序的。一般是地位低的人先向地位高的 人递名片,男性先向女性递名片。当对方不止一人时,应先将名片 递给职务较高或年龄较大者;或者由近至远处递,依次进行,切勿跳 跃式地进行,以免对方误认为有厚此薄彼之感。 (2)出示名片的礼节:向对方递送名片时,应面带微笑,稍欠身,注视对方,将名片正对着对方,用双手的拇指和食指分别持握名片 上端的两角送给对方,如果是坐着的,应当起立或欠身递送,递送 时可以说一些:“我是××,这是我的名片,请笑纳。”“我的名片,请你收下。”“这是我的名片,请多关照。”之类的客气话。 在递名片时,切忌目光游移或漫不经心。出示名片还应把握好时机。当初次相识,自我介绍或别人为你介绍时可出示名片;当双方谈得较

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竭诚为您提供优质文档/双击可除交换名片的商务礼仪英语 篇一:商务礼仪之交换名片 商务礼仪之交换名片的礼仪1)要养成检查名片夹内是否还有名片的习惯,名片的递交方式:各个手指并拢,大拇指轻夹着名片的右下,使对方好接拿。双手递给客户,将名片的文字方向朝客户。 (2)拿取名片时要双手去接,拿到名片时轻轻念出对方的名字,以让对方确认无误;如果念错了,要记着说对不起。拿到名片后,要放置自己名片夹中。 (3)同时交换名片时,可以右手提交名片,左手接拿对方名片。 (4)不要无意识地玩弄对方的名片。 (5)不要当场在对方名片上写备忘事情。 (6)上司在旁时不要先递交名片,要等上司递上名片后才能递上自己的名片。 (7)送名片的礼仪:应起身站立,走向对方,面含笑意,以右手或双手捧着或拿正面面对对方,以齐胸的高度不

紧不慢的递送过去。与此同时,应说“请多关照”,“请多指教”“希望今后保持联络”等,同时向多人递送名片时,应由尊而卑或由近而远。 (8)接受名片的礼仪:要起身站立,迎上前去,说“谢谢”。然后,务必要用右手或双手并用将对方的名片郑重的接过来,捧到面前,念一遍对方的姓名。最后,应当着对方的面将名片收藏到自己的名片夹或包内,并随之递上自己的名片。忌讳:用左手接,接过后看也不看,随手乱放,不回递自己的名片等。 篇二:第三章英语交流中商务礼仪 第三章商业礼仪 一、初次会见客户meetingwithapotentialclient 学习完本单元之后,你将对以下礼节有深入的了解: 如何自我介绍、乘车礼节、与初遇之客户聊天的话题、如何邀约客户。 -------------------------------------------------------------------------------- 英文正文 --------------------------------------------------------------------------------

商务礼仪之交换名片

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松开的记忆,飘落的莫名的尘埃,像起伏的微风,拂过脑海,留下一份情愁。一条街,没有那些人,那些身影,却能来回徘徊穿梭。街,行走时,纵然漫长,漫长,有时只为听一颗流动的心的呓语。沉默,倔强,回望,忘记,记住,一切像断了的弦,有时希望生活简单就好,有时却又莫名的颓废其中。 有些路,只能一个人走;有些事,只能一个人去经历。粗读加缪、萨特的存在主义,它告诉我,人就是非理性的存在。光秃秃的枝桠、清寂的清晨、流动的阳光,飘落于心,或快意,或寂寥,映照心境,然而,有时却只属于那一刻。总之,一切只是心情。 人生的画面一幅幅地剪辑,最后拼凑出的是一张五彩斑斓的水彩画,有艳丽的火红色,凝重的墨黑以及一抹忧郁的天蓝色。人的记忆很奇特,那些曾经的过往,就像一幅幅的背景图,只有一个瞬间,却没有以前或以后。比如,只能记得某个瞬间的微笑,只能在记忆的痕迹寻觅某时刻骑着单车穿过路口拐角的瞬间,却都不知晓为何微笑,为何穿过街角。 一切,有时荒诞得像一场莫名情景剧。然而,这就是生活。 曾经的梦,曾经的痛,曾经的歌,曾经的热情相拥,曾经的璀璨星空。 也许,多年以后,再也见不到的那些人,和着记忆的碎片飘荡而来,曾经伴着我们走过春华秋实。天空蔚蓝,杜鹃纷飞,飞过季节,曾经萍水相逢,欢聚一堂,蓦然回首,唯歌声飘留。让人忆起《米拉波桥》里的诗句:夜幕降临,钟声悠悠,时光已逝,唯我独留。 人在天涯,绵绵的思绪随着微风飘浮,从布满礁石的心灵海滩上穿过千山万水,来到游荡的身躯里,刻下一篇篇笺章。而这,或许在多年以后,当再次翻动时,原以为什么都已改变, 松开的记忆,飘落的莫名的尘埃,像起伏的微风,拂过脑海,留下一份情愁。一条街,没有那些人,那些身影,却能来回徘徊穿梭。街,行走时,纵然漫长,漫长,有时只为听一颗流动的心的呓语。沉默,倔强,回望,忘记,记住,一切像断了的弦,有时希望生活简单就好,有时却又莫名的颓废其中。 有些路,只能一个人走;有些事,只能一个人去经历。粗读加缪、萨特的存在主义,它告诉我,人就是非理性的存在。光秃秃的枝桠、清寂的清晨、流动的阳光,飘落于心,或快意,或寂寥,映照心境,然而,有时却只属于那一刻。总之,一切只是心情。 人生的画面一幅幅地剪辑,最后拼凑出的是一张五彩斑斓的水彩画,有艳丽的火红色,凝重的墨黑以及一抹忧郁的天蓝色。人的记忆很奇特,那些曾经的过往,就像一幅幅的背景图,只有一个瞬间,却没有以前或以后。比如,只能记得某个瞬间的微笑,只能在记忆的痕迹寻觅某时刻骑着单车穿过路口拐角的瞬间,却都不知晓为何微笑,为何穿过街角。 一切,有时荒诞得像一场莫名情景剧。然而,这就是生活。 曾经的梦,曾经的痛,曾经的歌,曾经的热情相拥,曾经的璀璨星空。

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academic spirits, but also promote each other’s friendship. And then, gift-giving can show people’s congratulations, condolences and thanks to others. At the same time, it is also an emotional investment, reducing the emotional distance between people and being conductive to people’s communication. Cultures’ View on Gifts Before we start to talk about how to make a good business gift-givin g, let’s give a view upon different counties in the world, knowing that how the people in different cultures treat the gifts. The first one is America! In America, people like the practical and peculiar gifts very much. For example, if you could give them some small gifts with unique styles or ethnic characteristics, such as the faked terracotta warriors and horses, they will be very

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