08.前厅部英语口语常用句子(服务及商务中...
OPERATOR:
1.Thank you for calling, XXX Hotel, may I help you?
谢谢您的来电，XXX酒店，请问有什么可以帮您吗？
2.Yes, sir. Wait a minute, I’ll put you through.
是的，先生。请稍等，我帮您转电话。
3.I’m sorry, we don’t have such information for Mr.xxx. I’ll put you through to the information
counter to check again.
对不起，我们没有XXX先生的纪录。我帮您把电话转到询问处再查一次。4.I’m sorry, the line is busy.
对不起，电话占线。
5.I’m sorry, there is nobody answer.
对不起，房间没有人接听电话。
6.Excuse me, sir, there is a long distance call from England, would you please put down your
phone?
对不起先生，有一个英国长途电话找您，请把您的电话放下。
7.May I have your morning call time, please? Your room number is xxx.
I will call you on time, sir.
请问您的叫早时间？您的房间号码是XXX。我们会准时叫您的。
8.Would you please dial “9”first, and then the county code, area code,
and the telephone number?
请您先按“9”，然后再按城市代码、区号、电话号码。
9.Hold the line, please.
请不要挂线。
10.Could you hang up, please? I’ll call you back.
请先挂线，我将会复您的电话。
11.Which country are you calling?
您要打电话到哪个城市？
12.The line went dead while you were talking.
当您在讲电话时电话线已经挂断。
BUSINESS CENTRE:
1.Would you like the bill charged to your account or pay cash?
费用是入您房帐还是付现金？
2.Please sign your name on the voucher, thank you.
请在您的票据上签名，谢谢。
3.May I have your room key or welcome card, please?
请出示您的房间钥匙与欢迎卡？
4.Do you have small change?
请问您有零钱吗？
5.These are yesterday’s newspaper. Today’s newspaper will be arriving this afternoon.
这些报纸是昨天的，今天的报纸要到下午才到。
6.We will send the fax copy to your room after transmitting your fax out.
当您的传真传送出去后我们会把传真的复印件送还给您。
7.Your incoming fax has been received.
您的传真已经收到了。
8.Yes, sir. We have express mail service, you can either select DHL or EMS?
是的，先生。我们有特快专递服务，您可以选择DHL或EMS。
9.The booking office usually sells tickets 7 days in advance.
票务中心一般7天以前出售车票。
10.The allowance per passenger is 10 kgs by coach.
乘巴士每位乘客允许携带10公斤的行李。
11.I’m sorry, sir. We accept cash only.
对不起，先生。我们只接收现金。
12.I’ll go through the time-table, one moment please.
我将会再检查一次时间表，请稍等。
13.Let me see whether there’re seats available on that train.
让我查一查那班火车是否还有座位提供。
14.The rate for excess luggage is 10 yuan per kg.
超出重量的行李按10元/件收费。
15.Here’s your ticket, sir. It’s all in order.
这是您所订的票。
16.The charge for a long distance call is actual telephone cost and plus 15% service charge.
Please go into that room and dial No. 8 first.
长途电话收费按实际使用时间收取并加15%服务费。请到那个房间并先按8。
17.The charge for an outgoing fax is 5 yuan per page and plus telephone cost. If the line fails
during the transmission you have to pay the actual telephone cost.
发出传真收费按实际使用电话时间并加收每张5元。假如电话线在发出期间失败，我们仍然按实际电话使用时间收费。
18.Photocopy is one yuan and fifty cents per page on A4 size, two yuan per page on A3 size.
复印A4纸每张收费1.5元，A3纸每张收费2元。
19.It’s free of charge for incoming fax within 5 pages on hotel guest, non Hotel guest is 5 yuan
per page base on A4 size.
入件传真在5张内住客免收费，不是酒店住客A4纸每张按5元收取。
商务英语口试常见话题
In this part each candidate’s task is to choose one topic from a set of three, and to talk about it for one minute. Candidates have one minute in which to prepare and should use this time to make brief notes. The other candidate listens to the talk and is invited to ask one or two questions at the end. Candidates may make notes while listening to their partner. Each candidate is given a different set of three tasks from which to choose. General procedure A choice of three different topics One minute preparation while making notes A/B starts with the other listening---one minute Question asked 1. Customer relation: the importance of offering incentives to customers Offering incentives to customers can help you to strengthen your customer base and enhance customer loyalty. If you offer incentives such as vouchers, complementary tickets, miles, gifts in the promotion or sales, you will attractive more customers and get them buy your products or services. At the same time the image of your company will be improved and your brands are more likely to be known by customers. 2. Product promotion: how to ensure that products are promoted effectively at international trade fairs You should send a professional team of experts to arrange the promotion at the trade fair. They must be familiar with the products you want to promote at the fair. Meanwhile they must be good at dealing with clients especially foreign clients. You should use advanced technology to display your products at the fair. Necessary equipments such as DVD, overhead projector, high-definition screen can help you demonstrate the quality, function and specification of your products. You should design your show room and stand carefully to attract more customers. Your stand should be put up at an obvious place so that every customer can get an easy access to your products. 3. How to reduce labor turnover rates In order to reduce labor turnover rates we must take the following effective measures: Set up a clear staff appraisal process to make sure that the performance of every staff can be evaluated openly and honestly and their promotion is based on their contribution to the company. Thus no one will complaint about unfair promotion which once forced some of your staff to leave their jobs.
酒店日常英语口语
酒店日常英语口语 1 Welcome to our hotel! 欢迎光临(我们酒店). 2 Welcome, sir/madam! 欢迎光临. 3 Good morning/afternoon/evening. 早上/下午/晚上好! 4 Front Office/Restaurant/Recreational Meeting Room/Guestroom/Operator, May I help you? 您好,总台/餐厅/康乐中心/总机(我能为您做些什么?) 5Blue Coast, May I help you? 您好,蓝色海岸(我能为您做些什么?) 6 May I have your name/room number, please? 您可以告诉我您的姓名/房号吗? 7 One moment, please./just a moment/wait a moment! 请您稍候。 8 Thanks! 谢谢您! 9 My pleasure! 不用客气! 10 Sorry to keep you waiting. 对不起让您久等了. 11 Do you speak Chinese/English? 请问您讲中文/英文吗? 12 Do you have a reservation? 请问您有预订吗? 13Show me your passport or identification, please. 请出示一下您的护照或证件。 14 How would you like to pay? In cash or by credit card? 您用什么方式付款，是用现金还是信用卡？ 15.Do you want to separate check? 你们是分开埋单吗？ 16 please show me your credit card. 请出示您的信用卡. 17 Please sign here. 请在这儿签字。 18 Here is your charge please. 这是找您的零钱。 19 This way, please. 这边请。 20 Follow me, please. 请跟我来。 21 After you, please. 您先请。 22 Hope you enjoy your stay! 希望您在这里过得愉快! 23 Hope you have a good trip! 祝您旅途愉快! 24 Good luck! 祝您好运！ 25 Have a nice day！祝您一天愉快！ 26 Here you are. 给您。 27 Sorry . 对不起。 28 Not at all. 没关系。 29 Of course. 当然可以。 30 Pardon? 请您再重复一遍,好吗? 31 No problem. 没问题。 32 Excuse me. 对不起，打扰一下。
酒店前厅服务英语口语情景对话
Dialogue A Individual clients check in(散客入住) G=客人R:=接待员 R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you? 下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？ G：Yes, I’d like to check-in .please. 我要登记住宿。 R：Certainly, Madam. May I have you name, please? 好的，小姐。能告诉我您的姓名吗？ G：I’m Christine.Nolan 我叫克莉丝汀?诺兰 R：Do you have a reservation, Ms. Nolan? 诺兰小姐，请问您预定了房间吗？ G：Yes, form today. 是的，预定了。从今晚开始。 R：OK, Ms .Nolan, please show me your passport. 好的，诺兰小姐，麻烦您出示一下您的护照。 R：（双手接客人证件） R：（扫描客人证件后双手归还客人） R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right? 请稍等，我查一下预定记录。（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？ G：Yes. 是的 R：Print out the registration form? 打印住宿登记表。 （再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名） R：You stay here one day, the deposit is ￥1500,you want pay for credit card or cash? 您住一天，押金是￥1500，请问您是刷卡还是付现金呢？ G：By Credit Card. 刷卡。 R：OK, Ms. Nolan, please show me your credit card, I’ll brush ￥1500 of per-authorization（预授权）as your deposit. Do you have a password of your card? 好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名） G：Yes. 有密码 R：OK, please input the password. 好的，请您输一下密码。 R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.
【美联英语】常用商务英语口语
两分钟做个小测试，看看你的英语水平 https://www.sodocs.net/doc/7b6092033.html,/test/waijiao.aspx?tid=16-73675-0 美联英语提供：常用商务英语口语 常用商务英语口语 情景再现】 一位美国客户来到Catherine的办公室洽谈业务，该客户非常友好，业务谈得很成功。事毕，美国客户谢绝了Catherine的午饭邀请，起身要走，Catherine站起身来，欲送他出办公室，客户摇摇手说：I will see myself out, please. 【小编的小喇叭】 I will see myself out, please.请留步，不用送了。 see这个词我们都很熟悉，我们还学过它的一个习语see sb. off，意为“送别某人”;今天我们学的这个see sb. out意思是“送某人出门”。这些习语的意思都是固定的，不能根据字面意思而误解为“看着某人出门”。因此平时需要多积累，并付诸应用，这样才能将知识消化，为我所用。 【英语情景剧】 Jane: It's very late. I have to go home now. 简：现在很晚了，我得回家了。 Shirley: OK, let me see you out. 雪莉：好吧，那我送你出去。 Jane: Well, I'll see myself out, thank you. 简：哦，谢谢，请留步。
【情景再现】 Tom最近他经常陪一名美国同事参加商务会议，可他还和平常一样，随便穿一件休闲衣就赶去参加会议，完全没有一个职业经理人的样子。一天，参加完会议，美国同事提议他去商场买套西装，而Tom不以为然，这位同事就说：You know that chothes make the man. 【小编的小喇叭】 Clothes make the man. 人靠衣装。 我们经常说“人靠衣装，马靠鞍”，这句话的对应英文就是Clothes make the man.值得注意的是这里的make的用法，它在此意为“有利于……的发展，创造出，产生”，例如：Practice makes a winning team.勤加训练必有助于球队获得胜利。所以clothes make the man这句话的表面意思就是，衣服造就一个真正的男人，引申义就是“人靠衣装”。 【英语情景剧】 Todd: I never wear the formal chothes at work. They make me feel uncomfortable. 托德：我上班从不穿正装，那些衣服让我不舒服。 Shirley: Since you are the manager, I think formal clothes are necessary.After all, clothes make the man. 雪莉：既然你是经理，我觉得正装还是有必要的。毕竟，人靠衣装么。 【情景再现】 Catherine要陪同一位客户四处转转，无奈自己的胃病犯了，但她还是硬撑着陪客户游览各地，吃遍各地名吃。客户走后，她的胃病加重了，不得不住进了医院。亲戚朋
饭店服务员常用英语口语
饭店服务员常用英语口语 1、What?kind?of?rooms(foods)?would?you?like?to?have?您需要什么样的房间（吃什么样的菜）？ 2、 Here?is?a?brochure?of?our?hotel?and?t ariff. 这是介绍我们饭店的小册子和价目表。3、 We'll?give?you?a?10%(ten?percent?)?di scount.? 我们给您九折优惠。 4、 We'll?offer?tour?guides?complimentary ?breakfasts.? 我们给陪同提供免费早餐。 5、We?accept?your?terms.? 我们接受您的条件。 6、May?I?introduce?myself?? 让我介绍我自己。 7、 May?I?present?you?a?litter?souvenir??请接受我们的一点小纪念品。 8、Let's?drink?to?our?friendship!? 为我们的友谊干杯！ 9、 Let?me?propose?a?toast?to?the?health ?of?our?guests!? 建议为在座客人的健康干杯！ 10、Cheers!(Bottoms!)? 干杯！ 11、How?do?you?like?Chinese?food??您喜欢中国菜吗？ 12、 What?do?you?think?of?our?service??您对我们的服务有什么意见？
13、 Thank?you?for?your?comments(compli ment,?suggestions).? 谢谢您给我们提的意见（赞扬、建议）14、 I'm?afraid?it's?against?the?hotel's?regul ations.? 这是违反饭店规章制度的。 15、 In?our?hotel?we?don't?accept?tips.? 我们饭店是不收小费的。 16、 It's?our?pleasure?to?serve?our?guests? well.? 我们为能为客人服务好而感到高兴。 17、Thank?you?all?the?same.? 然而，还是要谢谢您。 16、 I'm?afraid?you'll?have?to?pay?for?the? damage.? 您必须赔偿。 17、 Thank?you?for?telling?us?about?it.? 谢谢您告诉我们 18、 I'll?look?into?the?mater?right?away.?我马上去处理这件事情。 19、 I?assure?you?it?wont?happen?again.?我保证此类事情不会再发生。 20、Please?don't?worry,?sir?(madam)?先生（夫人），请不必担心。 21、 I?will?send?someone?up?to?your?room? right?away.?
商务英语口语情景对话大全完整版
商务英语口语情景对话 大全 集团标准化办公室：[VV986T-J682P28-JP266L8-68PNN]
英语面试自我介绍 A类： B: May I come in我可以进来吗 A: Yes, please.请进。 B: How are you doing, Sir My name is xxxx. I am coming to your company for an interview as requested.你好，先生。我叫xxx，我是应邀来贵公司面试的。 A: Fine, thank you for coming. Please take a seat. I am xxxx, the assistant manager.好的，谢谢你过来。请坐，我叫xxxx，是经理助理。 B: Nice to see you, .非常高兴见到你，吴先生。 A: Nice to meet you, too. Tell me about yourself and your past experience.我也很高兴见到你。说说你自己和你过去的经历吧。 B: I have worked as a secretary for six years. I get along well with peers, clients, administrators and bosses. I thrive on challengeand work well in high-stress environments. 我已经做执行秘书6年了。开始是为一家贸易公司工作.现在是一家信托公司。我和同事、客户、行政管理员以及老板相处得非常好。我能应付挑战，而且在高压力环境中也能工作很出色。 A: So why did you choose our company B: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned. A: Sometimes we are very busy and need to work overtime. How do you feel about that 有时候我们工作很忙。需要加班。你觉得如何 B: That's all right. But could you tell me how often and how many hours I should work overtime 没关系。你能告诉我加班的频率和时间长度吗 A: It just depends. If we have important visiting delegations, you have to stay with us. It's not unusual. 这得看情况。如果我们有重要的访问代表团。你必须留在我们身边。这种情况很正常。 A: What are your salary expectations 你期望多少薪水 B: I really need more information about the job before we start to discuss salary. Maybe you could tell me what is budgeted for the position. 在讨论薪水前.我需要更多了解这份工作.或者你可以告诉我这个职位的预算报酬是多少. A: 3000, with raises after the half yearing to your competence. 起薪是每月3000元。半年后会根据你的表现增加薪水。 B: Well, I think it's acceptable and I really like the job. 我觉得可以接受。我真的喜欢这份工作。我什么时候能得知结果呢 A: Do you have any other questions 我们会在7月初通知你我们的最终决定。你还有别的问题吗
常用商务英语口语：提供详细联系方式
We enclose a copy of product catalogue with detailed specification. 随函寄上带有详细规格的产品目录一份。 Thanks. 谢谢。 Here's our brochure with full details on prices and discounts. 这是我们的产品目录，上面有价格和优惠的详细信息。 Here is our catalogue and price-list. 这是我们的产品目录和报价单 This is our sample and product catalogue. 这是我们的样品和产品目录单。 Please tell me how to contact it. 请告诉我联系方式 Is there any agent of your company in China? If there is one, please tell me how to contact it. 请问贵公司的产品在中国有没有代理商，如果有请告诉我联系方式。 I'll send it to your email. 我会把地址发到你的邮箱里。 Please have it printed under its official letterhead with contact information. 请以带有责公司联系方式抬头的信纸打印。 Please bear in mind, that at least one person must be identified as your organization's official contact point. 请牢记，贵公司的联系方式中至少要提供一个固定联系人的联系方式。 For more information please visit our website. 更多信息敬请查询浏览本公司网站。Please offer me your website. 请给我細网址。 More information can be obtained from the company's website. 更多资讯可浏览本公司网站。 You can find more information on our website. 更多信息请浏览公司网站。 For details, please visit the company's Website. 详情请浏览公司网站。 Please provide a detailed address. 请提供详细地址! I will send it to you via email. 我会发到你的邮箱麵。
星级酒店常用英语口语 (2)
星级酒店常用英语口语 在星级酒店服务经常会遇到外国友人，那么该如何接待他们呢?本期珠海国际外国语学院提供了十句星级酒店常用英语口语以及带领客人看房的情景对话以供学习。 酒店服务者常用英语口语 1. And here is your key，Mr. Bradley.Your room number is 1420. 给您房间的钥匙，布拉德利先生。您的房间号码是1420。 2. It is on the 14th floor and the daily rate is$90. 房间在14层，每天的房费是90美元。 3. I'm glad that we'll be able to accept your extension re-quest. 很高兴我们有办法接受您延长住宿的要求。 4. That's no problem at all. 没问题。 5. I am at your service. 乐意为您效劳。 6. Thank you for staying in our hotel. 感谢您在我们酒店下榻。 7. Sorry to have kept you waiting. 对不起，让您久等了。 8. I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。(客人刚入店时) 9. I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。(客人在饭店逗留期间) 10. I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。(客人离店时) Show a guest to the room 客人入住 A: Your room is facing the sea. It's very beautiful. I hope you will like it. 您的房间正好面对大海，非常美丽。我希望您会喜欢。 B: Yes. I will. The room looks very nice.
酒店常用英语口语：前厅部用语-txt
酒店常用英语口语：前厅部用语 来源：餐饮管理发布时间：2010年08月26日点击数： 1195 【字体：小大】【收藏】 （1） Have you a reservation？ 您预订过吗？ （2） May I have your name and room number？ 您能告诉我您的名字与房间号码吗？ （3） Here is your room key. 给您房间钥匙。 （4） Please pay at the cashier's desk over there. 请去那边帐台付款。 （5） Are these your baggage？ May I take them for you？ 这些是您的行李吗？我来帮您拿，好吗？ （6） I'm afraid our hotel is fully booked on that date. 对不起，我们饭店那一天的客房全部订满了。 （7） Your room is confirmed for that day. We look forward to serving you. 您要的那一日房间已经确认了。我们期待着为您服务。 （8） I'll cancel Mr Bell's reservation from February 27th for three nights. 我将取消BELL先生从2月27日开始3个晚上的预订。 （9） May I reconfirm your departure date？ 我可以再次确认您的离店日期吗？ （10） I'm sorry， madam. We don't have any vacancy at the moment. 对不起，小姐，我们现在没有空房间。 （12） How many pieces of luggage do you have？ 请问您有几件行李？ （13） Is there anything valuable or breakable in your bag？ 您包里有贵重或易碎物品吗？ （14） You can get your money changed at the cashier's Desk.. 您可以去收款处兑换钱。 （15） Could you take a message for her， please？ 你能不能为我给她留信口信？ （16） Just a moment， please， sir. I'll put you through. 请稍等一下，先生。我马上为您接通。 （17） For outside calls， please press 9 first and when you hear the dialing tone， press the number you want. 打外线请先按9，听到声响后再按您所要的号码。 （18） How would you like to make payment， sir. 先生，请问您将如何付款？ （19） Here is your change and receipt， sir. I'll send a bellman up to get your luggage. 先生，这是您的找钱和收据。我马上叫行李员上去取您的行李。 （20） The rate of your room will be paid by your host unit while the others should be at your expense. 您的房费将由接待单位支付，而杂费则应由您自己付。 （21） How many copies do you need？ 您要复印几份？ （22） Can you give me your fax number， sir？ 请您告诉我您的传真号码好吗？ （23） When can I pick it up？ 我什么时间能取？ 礼宾部 Concierge 行李生 Bell man / Bell boy 门童 Doorman 行李 Luggage / Baggage 行李架 Luggage rack
商务英语口语大全
商务英语口语大全 Document serial number【KK89K-LLS98YT-SS8CB-SSUT-SST108】
赞成. I agree. *比较生硬的说法. I think it's very important. (我认为这个问题很重要.) I agree. (我同意.) I agree with that. I'm with you. *"对,对"、"很好嘛"、"我赞成"、"OK". I'm for it. I don't agree. (我反对.) 我也这样认为. I think so, too. *更口语的说法. Tokyo is too expensive. (东京的物价太贵.) I think so, too. (我也这样认为.) 好哇! Anything you say! Let's see a movie. (我们去看电影吧.) Anything you say! (好哇!) I'm with you. Okay, let's. You're in charge. You're the boss. I agree with you. 没有异议. No objection! 我不反对. I don't have any objection to it. *objection "异议"、"反对"、"不服从"、"反对理由". What do you think of my proposal (你觉得我的建议怎么样) I don't have any objection to it. (我不反对.) I have no objection to it. I don't object to it. No problem here. Sounds alright to me. 我觉得那样很好. That's fine with me. How's tomorrow (明天怎么样) That's fine with me. (我没问题.) That sounds good. Sounds like a good idea to me. 很好! Fine. *这是种常用的表达方式,表示带有"无可挑剔的"、"不错的"、"好的"等语感. How was the proposal (这个建议怎么样) Fine. (很好!) How's everything (一切都好吗) Fine. (很好呀!) Good. It's acceptable. Okay. 那就行了. That's fair. *用于听到对方给予妥 协性的回答时,就对方的意见或行为作出答复, 含有"这样才公平、公正"的语气. How does that sound (那样行吗) That's fair. (那就行了.) Fair enough. 我也有同样感觉. You can say that again. *表示"我 的看法和你完全一致",带有同情的语感. That meeting was awful. (那个会开 得真糟糕.) You can say that again. (我也有同 样感觉.) I'll say. Definitely. 好像挺有意思. Sounds like fun. *接受别人的邀请 或建议时. Let's go out! (我们出去玩吧.) Sounds like fun. (那一定很有意思.) 当然!/一定! You bet! *完全赞成对方所说的事的 语气. Did you study for the test (快考 试了,你准备了吗) You bet. (当然!/一定!) That is for sure. You know it. I'd bet on it. You can bet on it. Bet on it. Of course. It goes without saying. That goes without saying. You betcha. *俚语. 你是反对还是赞成他的主意 Are you for or against his idea 好! Good. *用来向对方表达愉快、批准、同意、满意等心情. How is it (这个怎么样) Good. (好!) It's good. 太棒了! Great! *比good更要强烈地表示"吃 惊的、终于可以松一口气的心情",还带有"得意 洋洋"、"心满意足"的语感. The boss approved my proposal. (老板同意了我的建议.) Great! (太棒了!) That's great! 好主意. Good idea. Let's do this part first. (我们先做这部分吧!) 我反对. I don't agree. *比I can't agree.的 语气还要强烈,给人一种直接反对的印象.
外出旅行酒店结账常用英语口语完整版
外出旅行酒店结账常用 英语口语 HEN system office room 【HEN16H-HENS2AHENS8Q8-HENH1688】
餐厅结账时英语对话 A: Hello, can I have my bill? 甲：你好，请拿我的账单。 B: Sure, just a moment. 乙：好的，请稍等。 A: Do you accept credit cards? 甲：你们接受信用卡吗？ B: I'm sorry we don't accept credit cards. 乙：对不起，我们不接受信用卡。 A: I'll pay in cash then. 甲：那我就付现金吧。 (They are going to leave after dinner.) （他们饭后要走了。） Jack: Could we have our bill, please? 杰克：请拿张单，好吧？ Waiter: Sure, sir. How would you like to have your bill a bill for three of you or a bill for each? 服务员：好的。请问你们要怎么结账三人合起来结还是分开结 Jack: A bill for three of us, please. 杰克：合起来结。 Waiter: Here's your bill, sir. It's eighty-seven have a check on it. 服务员：这是您的账单，先生。共87元。请核对。 Jack: (5, and 6,... Jack is checking.)Would you mind explaining this to me?What is 杰克：（五、六……，杰克在核对。）请给我解释一下这个，你不介意吧第四项是什么 Waiter: Of course not. Let me see... No. 4 is the main course and it is 38, not 33. 服务员：当然不介意。让我看看。第四项是主菜，是38元，不是33元。 Jack: I see. Is service charge included? 杰克：我知道了。服务费包括了吗？ Waiter: Yes, the service charge is 15%. 服务员：包括了。服务费是15%。 Jack: All right. Can I pay with my credit card? 杰克：好。我能用信用卡付吗？ Waiter: I'm sorry we don't accept credit cards. 服务员：对不起，我们不接受信用卡。 Jack: Oh, I'm sorry to hear that. 杰克：很遗憾。 Waiter: But we accept checks. 服务员：但我们接受支票。 Jack: Good.
前厅服务英语口语测试题
前厅服务英语口语测试题（1） 一、朗读下列句子： 1、Please call a taxi for me. 2、It will take about fifty minutes to go to the airport.. 3、This is the Brief Introduction of the Hotel . 4、Leave the luggage out of the door, please . 二、将下列句子译成中文： 1、I’m sorry, we have not shuttle bus to the railway station . 2、I will take the staff’s lift . 3、Is there anything else I can do for you ? 4、Excuse me, have you checked out already ? 三、回答提问； 1.Is there a bar in your hotel? 2.A guest complaints to you ,:The telephone in my room doesn,t work properly. But I have to make an urgent call to my office in HongKong. Can you help me? If you were the assistant manager,what would you say then? 前厅服务英语口语测试题（2） 一、朗读下列句子： 1、No parking here, sir, please drive your car to the parking lot .
BEC口语常见问题
[口试常见问题和常见回答] 1. 如何随声附和？ 可以说You're right. Right. Of course. Certainly. Quite right. Exactly. 2. 如何表达得更连贯顺畅？ 注意句子衔接，得体使用过渡词，使逻辑更清楚易懂。 表递增可以用also, in addition, not only ---- but also, what's more. 表举例可以用for example, for instance 表同位可以用that is , in other words 表列举可以用first, finally 表总结可以用in conclusion, in summary 表因果可以用so, therefore, as a result, because of 表让步可以用despite, although, though, 表对照可以用on the contrary, while, on the other hand 表选择可以用rather than, instead of , either---or 3. 如何要求考官或搭档重复提问？ I am sorry I didn't catch you. Could you please say that again? Pardon, please. Sorry, I don't quite see what you mean. Could you explain it, please? 4. 如何表达同意，部分同意，完全不同意？ 同意：I totally agree with you. 部分同意：You may be right, but-----?/That may be so, but-----? 完全不同意：I'm afraid I don't agree. 5. 如何询问信息？Could you tell me-----?/'d like to know-----. 6. 如何拖延？Well, let me see---./That's a very interesting question. 7.如何与不合作的搭档沟通？ 1)搭档如果口语很好，控制了大部分谈话时间，不给你说话的机会，要毫不犹豫的打