2012年家乐福供应商手册
前
1 Page 1 供应商与家乐福合作的业务流程
Cooperation Workflow between Supplier and Carrefour
2 Page
3 合同/促销服务协议的洽谈与签署
Negotiation and Execution of Contract /Promotion Service Agreement
2.1 合同/促销服务协议
Contract/Promotion Service Agreement
2.2 创设供应商编号及变更供应商信息
Creation of Supplier Code and Change of Supplier’s Information
2.3 创设单品号及变更单品信息
Creation of Item Code and Change of Item Information
2.4 促销 Promotion
3 Page 7 订货、收货与退货 Purchase Order, Receive and Return Goods
3.1 订货 Purchase order
3.2 收货Receive
3.3 退货Return Goods
4 Page 13 财务结算 Financial Settlement
4.1 发票 Invoice
4.2 付款 Payment
4.3 费用结算 Fees settlement
5 Page 28 供应商与家乐福的沟通 Communication between Supplier and Carrefour
5.1 家乐福供应商网站 Carrefour Supplier WEB
5.2 家乐福供应商呼叫中心 Carrefour Supplier Call Center
5.3 供应商会议 Supplier Meeting
6 Page 38 供应商融资项目 Supplier Financing Project
7 Page 39 供应商道德规范 Supplier Ethic Code
8 Page 41 附件 Attachment
附件1 家乐福门店清单和增值税开票信息
Carrefour Store List and VAT Invoice Issuing Information
附件2 家乐福网上退货系统供应商使用说明(致供应商)
Carrefour Online Return System Operation Instruction
附件3 关于家乐福免税蔬菜供应商的发票结算告知书
Notification of the Invoice Settlement for the Tax Exemption Vegetables Supplier of Carrefour 附件4 国家税务总局关于发票专用章式样的公告
Public Notice of State Administration of Taxation on the Sample of Invoice Special Stamp 附件5 家乐福供应商融资项目介绍
Carrefour Supplier Financing Project Introduction
第 章
1
Cooperation Work Flow
between Supplier and Carrefour
1.1. 流程图 Flowchart
1) 合同
商品部
1.2. 注释 Notes
3) 发票
供应商
2) 货物
门店 区域财务中心 北京/上海/成都/广州
5) 结算
4) 电脑数据
上海总部付款中心
1) 供应商首先与商品部联系洽谈，协商一致后签订合同。商品部包括位于上海总部的全国商品部和位 于各个城市的城市商品部（CCU ）。全国商品部与全国供应商联系，城市商品部与地区供应商联 系。
The Supplier firstly contacts and negotiates with the merchandise department , and signs contract with the merchandise department upon agreement with the parties . The merchandise department includes national merchandise department located at Shanghai headquarter for national supplier and the city commodity units (CCU) in different cities for local supplier.
2) 城市订货中心/门店向供应商订货，供应商送货到各门店，送货同时取得验收报告。验收报告由家乐 福各门店的收货区的电脑系统打印，由系统自动编号。加盖了门店收货专用章的验收报告是供应商 与家乐福结算货款的重要凭证。 Page 1
The City Order Pool/each store itself orders goods from the Supplier, the Supplier delivers goods to each store warehouse and meanwhile gets receiving report on site. The receiving report will be printed by the computer system located in the receiving yard of each store of Carrefour and carries the series number automatically produced by such computer system. The receiving report affixed with the receiving special stamp of the store shall become a crucial basis for the Supplier to settle price with Carrefour.
3) 为进行货款结算，供应商的发票应直接送交区域财务中心。家乐福在上海、广州、成都、北京设有
四个财务中心，负责接收并处理对应地区内门店的发票。
For the purpose of payment settlement, the Supplier shall deliver invoice directly to regional financial center.
Carrefour has 4 financial centers in Shanghai , Guangzhou , Chengdu and Beijing in charge of receiving and handling the invoices corresponding to the stores in the relevant territory.
4) 区域财务中心收到发票并审核无误后录入系统，发票信息通过系统传输到上海总部付款中心。家乐
福有权将错误发票退回供应商。
The regional financial centers will examine and process the invoice information into the computer system after receiving and confirming correctness of the invoice information. The invoice information will be transferred to the Payment center of Shanghai headquarter. Carrefour is entitled to return the wrong invoice to the Supplier.
5) 为财务集中管理所需，家乐福在上海设立了付款中心，统一处理各商业公司与供应商之间的财务结
算，并在供应商网站上公布财务数据，以便供应商对账。
To meet the demand of centralizing financial management, Carrefour establishes the payment center in Shanghai in order to unify the financial settlement between each commercial company and the Supplier. Carrefour will post and publish financial data on the Supplier WEB for the Supplier to verify accounts.
Page 2
第 章
2
Negotiation and Execution
of Contract / Promotion Service Agreement
家乐福商品部包括位于上海总部的全国商品部和位于各个城市的城市商品部（CCU ）。
The merchandise departments of Carrefour include national merchandise department located at Shanghai headquarter and the city commodity units (CCU) in different cities.
全国商品部与全国供应商联系，城市商品部与地区供应商联系。
The national merchandise department contacts national suppliers, CCU contacts local suppliers.
表1：全国及城市商品部分布一览表
Table 1: Distribution List of National Merchandise Departments and CCU
家乐福城市商品部 区 食品 所在城市 覆盖城市 地址
非食品
所在城市 覆盖城市 地址
BJ
北京 北京
北京市朝阳区祁家豁子8号健翔大厦 4层
BJ 北京 北京
北京市朝阳区祁家豁子8号健翔大厦 4层
北西区
TY 太原 太原 太原市小店区长风街115号 TY 太原 太原 太原市小店区长风街 115号 HB
石家庄
石家庄 、秦皇岛、唐
山 、廊坊
石家庄市裕华区育才街 287号 3楼 HB
石家庄 、秦皇岛、唐
石家庄
石家庄市裕华区育才街 287号 3楼
山 、廊坊
哈尔滨 、长春、牡丹
HRB
哈尔滨 江
哈尔滨西大直街40号
HRB 哈尔滨 、长春、牡丹
哈尔滨西大直街40号
哈尔滨 江 TJ
天津 天津
天津市河东区张贵庄路160号增 16号 TJ-SD
天津 天津 天津市河东区张贵庄路160号增 16号 北东区
SD 青岛 青岛 、济南 山东省青岛市山东路128号 青岛 青岛 、济南 山东省青岛市山东路128号 LN
大连 大连
大连市中山区鲁迅路29-5号 沈阳
沈阳 、鞍山、大庆
沈阳市沈河区北站一路39号
大连 大连
大连市中山区鲁迅路29-5号 LN
沈阳 沈阳 、鞍山、大庆
沈阳市沈河区北站一路39号
CD
成都 成都 、重庆、南充 、
成都市高新区新光路 10号大世界店
重庆杨家坪步行街斌鑫世纪城负二楼 CCU 办公室
成都 成都、重庆、南充、射洪 成都市高新区新光路 10号大世界店
CD 武汉 中区 W H
长沙 、株洲 长沙市芙蓉区芙蓉中路 238号
武汉、孝感 、南昌 武汉市汉阳大道 687号家乐福十升店 长沙 长沙 、株洲（部分 ） 长沙市芙蓉区芙蓉中路 238号 W H-HN 武汉 武汉、孝感 、南昌 武汉市汉阳大道 687号家乐福十升店 ZZ
郑州 郑州 、焦作、洛阳 河南省郑州市金水区金水路297号 HeNan 郑州
郑州 、焦作、洛阳
河南省郑州市金水区金水路297号金水店 XA 西安
西安
西安小寨西路 26号
XA 西安 西安
西安小寨西路 26号
URMQ 乌鲁木齐 乌鲁木齐
乌鲁木齐市南湖南路 178号
URMQ
乌鲁木齐 乌鲁木齐 乌鲁木齐市南湖南路 178号
SH 上海 上海
上海新村路 1500号 5楼 上海
上海
上海新村路 1500号 5楼 ZJ 宁波 宁波 、杭州、绍兴 、 嘉兴 、金华 宁波市江东区中兴路 246-248号 宁波 、杭州、绍兴 、 SH-ZJ-FJ 宁波
嘉兴 、金华
宁波市江东区中兴路 246-248号
东区
FJ 福州 福州 、厦门、莆田 福州市晋安区福新路90号
福州 福州 、厦门、莆田
福州市台江区宝龙城市广场
AH
合肥 合肥 、马鞍山 、蚌埠 马鞍山南路 100号4楼东区商品部 合肥
合肥、马鞍山、蚌埠、徐州
马鞍山南路 100号 4楼东区商品部
无锡 、苏州、南京 、
JS-AN
无锡 、苏州、南京 、 南京
南通、昆山 、连云港 南京市下关区大桥南路 7号 南京
南通、昆山 、连云港 南京市建邺区集庆门大街 26号
JS
、溧阳
、溧阳
广州 -海口 GZ-HK
南区
SZ 深圳 广州 、佛山、珠海 广州市海珠区工业大道 76-80号家信商业中心 2楼 海口 海口市海府路 18号南亚广场 2楼
深圳宝安区西乡街道 80区广深公路东侧港隆购物 深圳 、东莞 中心 3楼
广州 、佛山、珠海 GZ-SZ- 深圳 、东莞
深圳南山区文新五路与海德一道交汇处 HK 深圳 利文化广场B1城
海口 KM
昆明
昆明、贵阳
昆明市环城南路 668号云纺商业中心 4层
KM
昆明
昆明、贵阳
昆明市环城南路668号云纺商业中心4层
全国商品部
上海浦东南路 528号上海证券大厦 25楼
2.1. 合同/促销服务协议
Contract/Promotion Service Agreement
供应商首先与家乐福全国/城市商品部接洽，通过协商谈判，达成合作意向后，签订合同约定各自的 权利义务，作为合作的基础，并提供相关的文件清单（文件清单可参见供货合同）。
Page 3
The Supplier shall firstly contact the relevant national merchandise department/CCU of Carrefour. After negotiating and reaching agreement on cooperation , both parties will sign contract to regulate each party ’s rights and obligations as the base of cooperation and provide relevant document list (as referred to in the Supply Contract).
根据不同的合作模式，供应商将分别与家乐福签订《商品合同》、《商品订购合同》、《代销合同》、《商品合作合同》、《三方协议》等不同类型的供货合同（“供货合同”）。在合作期间，当供应商与家乐福协商一致决定开展促销合作时，双方还将签署《促销服务协议》等协议约定促销合作的具体事宜。
Subject to various cooperation models, the Supplier will sign with Carrefour different types of supply contracts such as “Merchandise Contract”, “Contract for Ordering and Purchasing Commodities”, “Consignment Contract”, “Merchandise Partnership Contract”and “Three Party Agreement”etc. (“Supply Contract”). During the period of cooperation, the Supplier and Carrefour will sign the “Promotion Service Agreement”to deal with specific matters in connection with promotion if the Supplier and Carrefour agree to carry out promotion cooperation.
一般情况下，供货合同每年度签订一次，合同有效期均为每年1月1日起到12月31日。根据供货合同的约定，双方未签订当年合同之前，如双方未终止上一年签订的供货合同，则上一年签订的供货合同应作为双方合作的依据和基础持续有效。
Generally speaking, the Supply Contract will be signed once every year and the effective term will be from January 1 until December 31 of each year. According to the Supply Contract, the Supply Contract signed in the preceding year shall continue to be effective as the basis of cooperation between the parties before the parties sign the contract for the next year if the parties have not terminated the Supply Contract signed in the preceding year.
2.2. 创设供应商编号及变更供应商信息
Creation of Supplier Code and Change of Supplier Information
在签订供货合同后，新供应商填写《供应商信息表》并加盖公章交给采购人员以创设供应商编号；现有供应商也可以通过填写《供应商信息表》并加盖公章交给采购以变更各项供应商信息（如公司名称、地址、银行信息等）。
After signing the Supply Contract, the new supplier fills in the “Supplier Information Sheet”, affixes company stamp and gives it to the buyer in order to create a supplier code. Existing supplier may also fill in the “Supplier Information Sheet”, affixes company stamp and gives it to the buyer in order to change various information about the Supplier (such as company name, address, bank information etc.)
签订合同以后，商品部采购人员会将供应商的信息输入家乐福系统，这些信息包括供应商的公司名称、税号、地址、联系人、联系方式等。信息录入系统后，产生一个四位数的供应商编号，如 4313、0031、E630等。供应商编号非常重要，家乐福根据编号识别供应商，并以编号为基本单位对与相关供应商的业务进行管理，如订货、送货、结款、对账等。当您因任何事项需要联系家乐福时，请提供您的供应商编号。
After signing contract, the buyer of the Merchandise Department inputs the Supplier ’s data into Carrefour system such as company name , tax identification number, address , contact person , contact , etc . , and the system generates a 4-digit supplier code like 4313, 0031, E630. The supplier code is very important to the Supplier. Carrefour identifies the Supplier based on the supplier code, and manages the business of the relevant supplier by using this code as basic unit such as order, delivery, payment, and reconciliation, etc. Please present your supplier code when contact Carrefour for any matters.
2.2.1 当供应商的公司发生关停并转时，如果新成立的公司与原公司在法律上是同一法律实体，判断的标
准为：税务登记号不变，组织机构代码不变，营业执照注册号不变。此时，该供应商编号可沿用给
Page 4
新的公司。为此供应商应向家乐福提供相应的证明文件。
At the time of close-down, stoppage and transformation on the part of the Supplier and if the new incorporated company is identical to the old company in terms of legal entity based on that there is no changes to the tax registration number, organization institution code and the business registration number. Then, the supplier code may be applicable to the new company and the relevant supplier shall provide Carrefour with supporting documents.
2.2.2 如果新成立的公司与原公司在法律上是完全不同的法律实体，必须重新签订供货合同或者签订权利
义务转让协议，重新注册新的供应商编号。为此供应商应向家乐福提供相应的证明文件。
If the new incorporated company is a different legal entity from the old company, the Supply Contract must be re-signed or the transfer and assignment agreement of rights and obligations must be signed, new supplier code must be applied. As such, the Supplier shall provide Carrefour with supporting documents.
2.2.3 一家公司与家乐福终止合作之后，其编号停止使用，不得转让给其它供应商。
The supplier code will be stopped if the Supplier stops business with Carrefour, and the supplier code may not be transferred to other supplier.
2.3. 创设单品号及变更单品信息
Creation of Item Code and Change of Item Information
供应商获得供应商编号后，就其向家乐福供应的产品，供应商应填写《新品表》及符合家乐福新品列进所需的文件（如市场推广计划等）并通过邮件、传真等形式递交给商品部采购人员。如果该新品符合家乐福内部新品列进的条件，商品部采购人员会将有关产品的信息输入系统，产品信息包括单品号码、单品名称、条码、规格、价格等。在产品信息录入系统并生成单品号以后，城市订货中心/门店可以开始订货。供应商也可以通过递交《新品表》以变更已有单品号的产品信息。
The Supplier must fill in the “New Item Table” for the products to be supplied to Carrefour, provide documents (such as marketing plan) evidencing that such products satisfy Carrefour ’s requirements on listing new items and deliver them to the buyer of the Merchandise Department via email, facsimile etc. If the new products satisfy the conditions set up by Carrefour for listing new commodities, the buyer of the Merchandise Department will process the products information to the system, and such information includes item code, item name, bar code, specification, price, etc.
The City Order Pool/store may start to order after the products information enters the system and the item code is generated. The Supplier may also submit the “New Item Table” in order to change the products information with existing item code.
2.3.1 只有全国/城市商品部有权限增加新的单品。
Only national Merchandise Department/CCU is authorized to add new item.
2.3.2 任何一项单品信息的变动必须事先与家乐福商品部采购人员协商一致方可进行。
Change of any item information may not be made until such change is agreed by the buyer of Carrefour Merchandise Department.
2.4. 促销 Promotion
家乐福提供多种促销方式（见下）以提升产品销量，请咨询您的采购以选择适当的促销或陈列方式。
Carrefour provides a variety of promotions (as described below) to improve sales performance, please consult your Page 5
buyer in order to choose proper promotion or display manner.
2.4.1 促销陈列费 - 旺销位置促销陈列
Promotional Display Fee - Privileged promotion Location Display
2.4.2 促销陈列费 - 二级陈列（其他促销陈列）
Promotional Display Fee - Secondary Display (other promotion location display)
2.4.3 广告宣传费 - 印刷品宣传广告
Advertisement & Communication Fee - Printed Advertisement
2.4.4 广告宣传费 - 店内装饰、装潢宣传广告
Advertisement & Communication Fee - In-store Decoration Communication
若供应商（包括其分销商）对于任何《促销服务协议》项下促销活动的执行情况有任何异议，除非双方另有约定，其应于该等《促销服务协议》所示的促销期结束后十个工作日内向商业公司书面提出。若经商业公司核实，相关的促销活动未能全部执行，商业公司将向供应商返还未提供服务部分的费用。但若经双方协商一致，由商业公司进一步提供促销服务，则供应商同意商业公司在进一步提供相应的促销服务后应被视为其已履行完毕该等《促销服务协议》项下的义务，而不需返还前述的促销服务费。供应商特此确认，在前述期间内供应商（包括其分销商）未提出任何书面异议的，应视为供应商（包括其分销商）确认该等促销活动已经全部完成。
If the Supplier (including its Distributor) has any objection to the implementation of the promotion activity under any Promotion Service Agreement, unless otherwise agreed by the Parties, it shall raise such objection in writing within ten working days after the conclusion of the promotion period as indicted herein. If after checking, it is confirmed by the Commercial Companies that the relevant promotion activity is not fully implemented, the Commercial Companies will refund the fees to the Supplier corresponding to the service that fails to be fully provided. If after mutual consultation, the Parties agree that the Commercial Companies shall further provide the promotion service. The Supplier agrees that the Commercial Companies’ further provision of the promotion service shall be deemed that they have already performed their obligations under such Promotion Service Agreement without refunding the aforesaid service fees. The Supplier further agrees that, if the Supplier (including its Distributor) does not raise any objection within the above-mentioned time period, it shall be deemed that the Supplier (including its Distributor) confirms that the promotion activity has been fully completed.
Page 6
第 章
3
Purchase order,
Receive and Return Goods
家乐福目前在中国地区拥有200多家门店，详见附件1家乐福门店清单和增值税开票信息。
Today Carrefour opens 200 stores in China. Please see attachment 1 Carrefour Store List and VAT Invoice Information.
3.1. 订货 Purchase Order
订单是一笔业务的开端。
Purchase order is the beginning of one transaction
3.1.1 订单的传送方式：家乐福的订单由各城市订货中心/门店通过传真或EDI 电子订单的方式发送给供应
商。采用传真方式接受订单的供应商，请留意您的传真机或网络处于工作状态，检查传真机是否卡 纸；墨盒是否有足够的墨粉；不要缺纸。采用EDI 电子订单方式接受订单的供应商，请定期查看供应 商网站订单模块是否有接收到订单。
Transmission of purchaser order: Carrefour purchase order sent to the Supplier through FAX or EDI electronic order by City Order Pool/store. The Supplier who receives the purchaser order through fax please make sure your FAX or network is working, make sure, no jam, enough paper and cartridge for the fax machine. The Supplier who receives the purchaser order online please regularly checks the order module of Carrefour China Supplier WEB to received order or not.
关于家乐福正在实施的EDI 项目，即供应商电子订单，详见第32页《电子订单》
With respect to Carrefour EDI project, i.e. the supplier electronic order, please refer to page 29for “Electronic Order ”.
3.1.2 订单的格式：如下例所示。收到订单后请检查订单上的每一项内容，下单的门店、供应商编号、公
司名称、价格（正常进货价格与促销进货价格之分）、数量、送货日期、送货地址等。如果对于订 单有任何疑问，请在送货之前务必主动联系各门店/城市订货中心确认核对订单上的每一项内容都是 正确无误的。确认是错误的订单，城市订货中心/门店更正后重新下订单，供应商再按新订单送货。 对于错误的订单一定不要送货；对于已经知道是错误的订单仍然坚持送货，而寄希望于在收货后重 新来修正错误，需要花费很多倍的时间和精力。
Purchase order format: as described below. Check everything after receiving the purchase order, including the store placing the purchase order, supplier code, company name, price (differentiate normal purchase price and promotion purchase price), quantity, delivery date, store address. For any questions about the purchase order, please make sure everything is correct on the order, anything not sure or not clear please initiatively contact the relevant store/city order center and confirm before delivery. For wrong order, the City Order Pool/store will correct and send new order, the Supplier please wait new order then make delivery. Don ’t deliver for wrong order. If you know order is wrong but you still insist on delivery and hope to correct it after delivery, you will have to take much more time and energy in dealing with the wrong order.
Page 7
3.1.3 请注意: 送货时请携带订单，门店按订单收货。没有订单不接受货物。请按订单上的预计收货日送
货，提前或延后都不接收货物。在预计订货日后仍未送货则该订单作废。供应商请事先与门店/城市
订货中心沟通实际能够把货送到的天数，以保证订单的有效期。
Attention: take purchase order together with delivery. No order the goods will be rejected. Deliver goods on the expected delivery date, do not delay or advance the delivery. The order will be cancelled after expected delivery date.
The Supplier please contact the store/City Order Pool about the real delivery days in advance so as to ensure the effective term of the purchase order.
3.2. 收货 Receive Goods
收货区：各门店专设收货区接受供应商送货。供应商务必在家乐福收货区，向收货组员工交接货物，并在现场取得验收报告。
Receiving Yard: Each store has receiving yard to receive goods by supplier delivery. The Supplier must deliver goods to receiving yard team staff in receiving yard, and get official receiving report on the spot in the receiving yard.
注意：请不要把货物交给任何收货组员工以外的人员，以保证您的货物安全。
Attention: Don’t hand over goods to anyone except receiving yard staff for protecting your goods safety.
3.2.2 供应商送货车辆到达收货区，请按以下步骤进行：
When the Supplier’s truck arrives in the receiving yard, please act according to the following steps:
一、请将订单交给现场保安，正确填写车辆登记卡并签字，按照次序取得车辆登记卡，根据整车或散货
分别到指定地点排队、等候；先到先收货。
Hand in purchase order to security staff, fill in “Vehicle Registration Card”with the correct information & sign to confirm according to sequence, and queue up for waiting outside the receiving cage according to whole truck or
Page 8
bulk cargo. Follow the receiving rules of “first arrive first receiving”.
整车及散货收货标准：
Standard receiving conditions for processing receive in the whole truck cage and bulk cargo cage.
整车收货：大于等于十箱或者10个单品在整车笼收货,
Whole truck: equal and more than 10 boxes or 10 items
散货收货：小于十箱并且少于10个单品在散货笼收货,
Bulk cargo: less than 10 boxes and 10 items
二、整车收货时，先打开收货笼的外层卷帘门，供应商将货物放在收货区的仓板上，最多一次可以有两
家供应商同时进入收货笼，每家供应商留一个人在笼内与家乐福收货组员工一起进行第一次清点单
品并收货。
When process receiving in the whole truck receiving cage, the Supplier shall put goods on the pallets after the outside roller shutter opened, 1 cage for 1 or 2 suppliers and each supplier leaves 1 person for first count goods with receiving yard staff face to face.
三、散货收货时，先打开收货笼的外层卷帘门，供应商将货物放在收货区的仓板上，在供应商离开后外
层卷帘门即行关闭；家乐福收货组员工进行第一次清点单品并收货，供应商在卷帘门外同时查看并
等候清点结果。
When process receiving in the bulk cargo receiving cage, the Supplier shall put goods on the pallets after the outside roller shutter opened, the outside roller shutter closed automatically after the Supplier leaves, the receiving yard staff will do the first count receiving and the Supplier looking and waiting at the outside of receiving cage.
四、为保证收货数量准确无误，维护各供应商基本利益，家乐福门店二点人员按照一定的规则对收货进
行二次清点，一点、二点区域均设有监控探头。
In order to ensure the accuracy of receiving quantity and protect the supplier ’s basic interests, Carrefour store second count team will process second count for the receiving goods quantity. The first count area and second count area must be monitored under camera.
五、货物验收完毕后，供应商在收货区办公室领取验收报告，核对无误后签字。如果发现任何差异，请
在现场解决后签字确认。
The Supplier gets receiving report after checking consistency and signing signature in the receiving yard office. Any discrepancy please solve at the scene of receiving yard and sign for confirmation.
3.2.3 验收报告
Receiving Report
货物送交家乐福门店的收货区后，请从收货区工作人员那里取得盖有收货专用章的验收报告。加盖了门店收货专用章的验收报告是供应商将货物交付家乐福门店的唯一有效凭据。供应商可自送货完成的次日起到供应商网站上查询具体明细。验收报告的格式内容如下例所示。
The Supplier gets receiving report after the goods are received by the staff of store receiving yard. Receiving report affixed with receiving special stamp is the only valid document for supplier delivery. The Supplier can check the receiving detail list on the Supplier WEB from the next day of completing delivery. Format and content of the receiving report is set forth as below.
Page 9
3.2.4 检查验收报告上的每一项内容，特别提示您请核对验收报告的数量与您实际送货数量是否相符。在
离开收货区之前请务必确认验收报告上的每一项内容都是正确的。为帮助具体确认收货数量，在收
货单最下方会有收货合计数供参考。
Check everything carefully on the receiving report especially for checking receiving goods quantity same as actual delivery quantity; make sure all information is correct before you leaving. To help you to check the receiving quantity, there is summary receiving quantity in the bottom of receiving report for your reference.
检查要点：数量。一箱可能被误认为一个，一个可能被误认为一箱；斤与公斤等计量单位是否一致。
避免正常产品与赠品，免费样品，促销装产品可能混淆。
Check point: quantity. Like takes one box as one piece, or take one piece as one box, take half kilogram as one kilogram. Also need to avoid mix up normal goods to free goods, free gifts, and normal package to promotion package.
3.2.5 请您按验收报告开发票，一张发票可以对应一张验收报告，也可以对应多张验收报告；一张验收报告
可以对应多张发票。但是多张验收报告不能对应多张发票，不能串着开票。否则该发票将被拒绝。
Issue invoice according to receiving report, one invoice can refer to one receiving report, or several receiving reports, one receiving report can refer to one invoice or several invoices, BUT CAN NOT MANY refers to MANY or CROSS ISSUE OF INVOICE. OTHERWISE SUCH INVOICE WILL BE REJECTED.
建议开票方式：一张发票对应多张验收报告。把验收报告号码写在发票的备注栏，以提高发票处理效率。
Page 10
Recommend invoice format: if one invoice refers to several receiving reports, then mark receiving No in the invoice comments field so as to improve efficiency of handling invoice.
3.2.6 请按照验收报告的先后顺序开票。先收货，先开票。
Please issue invoice by the order of receiving report. Receive goods first and issue invoice first.
3.2.7 不同税率单品分开开发票。
Different invoice for different tax rate item.
3.3. 退货 Return Goods
请供应商按如下步骤操作，查询并确认门店发出的退货清单和退货报告。
Please operate according to the following steps, inquire and confirm the returning list and returning report sent out by store.
3.3.1 登录家乐福供应商网站并选择“退货报告管理”模块即可进入家乐福网上退货系统
Login Carrefour China Supplier WEB then select Module of “Returning List and Reporting Management”to enter Carrefour WEB Return System.
3.3.2 退货清单确认（供应商收到门店营运部门发送的电子退货清单）
Returning List Confirmation (The Supplier will receive electronic returning list from store operation team)
供应商可以点击按退货清单选择“退货清单”，打开并查看相应的退货清单。若供应商对退货清单上的商品无异议，请点击“确认”。
The Supplier can click “Returning List” to open and view the detailed returning list. If the Supplier agrees with the returned items on the returning list, please click “Confirmed”.
3.3.3 供应商打印退货清单
The Supplier Print out the Returning List
一、已签订格式及内容如合同附件的送货及退货授权委托书（“POA”）的供应商，可以采取下列两种
方式接收退货：（授权委托书见附件2）
For the supplier who has already signed the Power of Attorney regarding delivery and return of goods as set forth in the annex of the contract (“POA”), the following two ways could be adopted to accept the return (the POA is set forth in Attachment 2):
A. 供应商授权给POA中指定的授权代表收取退货，打印退货清单后，由授权代表本人至门店实际接收
退货
If the supplier authorizes the designated Authorized Representative in the POA to take charge of return, after printing out the returning list, the Authorized Representative shall come to the store to accept the returned goods on his/her own.
B. 如供应商授权给POA中指定的授权印章或指定印章收取退货，打印退货清单后，可以由有关人员持
授权印章或指定印章至门店实际接收退货；供应商也可以将授权印章或指定印章加盖在退货清单的
授权字句上，由被授权的人员持已加盖授权印章或指定印章的退货清单至门店实际接收退货。
Page 11
If the supplier authorizes to the designated Authorized Stamp or Designated Stamp in the POA for the return, after printing out the returning list, the relevant person with the Authorized Stamp or Designated Stamp may come to the store to receive the returned goods; or the supplier may also seal the Authorized Stamp or Designated Stamp on the authorization words in the returning list, and a person under authorization holding the returning list sealed with Authorized Stamp or Designated Stamp may come to the store to receive the returned goods.
二、未签订POA的供应商，打印退货清单后，可以由有关人员持公章至门店实际接收退货，或者由供应
商通过在退货清单的授权字句上加盖公章的方式授权给指定的实际取货人，由该等被授权的人员持
已加盖供应商公章的退货清单至门店实际接收退货。
For the supplier who has not yet signed the POA, after the supplier prints out the returning list, the relevant person with the official stamp may come to the store to receive the goods return; or the supplier may also appoint the actual receiver to fetch the returned goods by sealing on the authorization words in the returning list, and such person under authorization may come to the store holding the returning list sealed with official stamp to receive returned goods.
3.3.4 退货清点及取得退货报告
Count Returned Goods and Confirm the Returning Report
供应商携带有效的退货清单至门店收货区，由收货区员工、防损部员工和供应商授权的取货人一起检查清点退货，与退货清单核对退货商品种类、数量一致后，收货区员工打印退货报告。供应商授权的取货人、防损部员工和收货区员工共同在退货报告上签字。退货完成后供应商从收货区运走货物。
The Supplier must take effective returning list to store receiving yard, and the supplier authorized receiver, receiving yard staff and staff of the risk prevention department must count the returned goods together, after confirming the actual returned goods quantity consistent with the quantity on the returning list, the store receiving yard staff can print out the official returning report. And the supplier authorized receiver, receiving yard staff and staff of the risk prevention department must jointly sign on the returning report. Afterwards, the Supplier can take away the returned goods at the receiving yard.
3.3.5 退货报告确认（门店退货完成当天，供应商即可在供应商网站的“退货报告管理”处查询退货报告
的详细信息）
Returning Report Confirmation (On the day when actual returning process is completed, the Supplier can check the detailed returning report information on the Supplier WEB)
如果供应商发现实际退货的数量、名称等信息与退货报告中的记录、描述不相符合或有任何其他异议，应当在系统显示的退货之日起十（10）日内向有关商业公司/门店书面提出。
If the Supplier finds that the actual return quantity, goods name and other information do not match the description on the returning report or has any other objections to raise, it shall propose in writing to the relevant commercial companies/stores within ten (10) days after the actual returning day indicated in the system
3.3.6 确认退货完成并收悉退货后，请供应商以负数将退货金额开入下一次的进货发票。
The Supplier shall invoice the returned goods amount in the form of negative number to the purchase invoice for the next time after confirming completion and receipt of returned goods.
3.3.7 详细的退货操作步骤及界面请参考附件之家乐福网上退货系统使用说明（附件2）
Detailed return process and interface please see attachement of Carrefour WEB Return System Operation Instruction (Attachment 2)
Page 12
第 章
4
Financial Settlement
4.1. 发票 VAT Invoice
4.1.1 如何开具一张正确的增值税发票
How to issue a valid VAT invoice ?
请按以下标准格式开具增值税发票
please issue invoice according to the standard format.
标准发票的控制要点：
key points for standard invoice format.
1、净额发票：即各种折扣以负数开入发票
Net Value Invoice refers to the invoice carrying discounts in the form of negative numbers.
2、净进货发票：货物金额是进货减去退货后的净进货金额
Net Incoming Goods Invoice refers to the invoice carrying net incoming goods price by incoming price minus returned price.
3、标准格式：按顺序，按要求列示金额和信息。
Standard Format: display the sum and information by order and as required.
* 注释Note ：
一、票面标注(a) 所有单品，合计开一行，详细单品开入增值税发票销货清单。
All the single items marked as (a) to be consolidated into one line, and the details to be listed in the sales slip of the VAT invoice.
Page 13
二、票面标注(b) 合同折扣开入发票，即净额发票。供货合同内签订的各种折扣，合计开一行。
The contract discounts marked as (b) to be listed in the Net Value Invoice, and the various discounts under the Supply Contract to be consolidated into one line.
如某供应商的合同条款为：一般商业折扣1%，不退货折扣1.5%…合计5%，则发票上只列一栏5%；折扣必须体现在发票上，不要把折扣放在销货清单或进货价格中体现，请严格按照以上标准格式开票。
Example, if the Supply Contract provides for 1% general commercial discount, 1.5% non-return discount…and 5% discount in total, then the invoice only needs to display the 5% discount. The discount must be displayed on the invoice, don’t display the discount in the sales slip or incoming price and please strictly follow the Standard Format to issue invoices.
三、票面标注(c) 发票的备注栏，发票的备注栏内请按顺序标明
Under the remarks column marked as (c) on the surface of the invoice, please mark in the following order:
（第1行）店代码，部门，供应商编号。
(Line 1) store code, department, the supplier code
（第2行）验收报告号。如多张验收报告之间以逗号连接。
(Line 2) serial number of the receiving report, and please use comma for more than one receiving report.
（第3行）退货报告号。如多张退货报告之间以逗号连接。
(Line 3) serial number of returning report, and please use comma for more than one returning report.
（第4行）不含税退货金额合计。
(Line 4) total return amount exclusive of tax
如上例所示，第一行即表示万国店14部门0866供应商。店代码清单在附件第一页。
As noted in above example, L1 refers to Wan Guo store, No. 14 department and No. 0866 supplier
部门号一定是两位数，供应商编号一定是四位数，验收报告和退货报告号码一定是六位数，不可以缺位，不需要其它内容，必须打印不可手写。
The department number must be a double-digit number, the supplier code must be a four-digit number, and the receiving report and returning report number must be a six-digit number, no lack of digit, no need other content , must be printed and no handwriting.
如果发票对应多张验收报告，发票的备注栏上无法完整打印，可以另用一页纸作为附件，但必须仍按以上格式，允许换行，但排列次序不变。该附件必须加盖公司公章，同时在发票的备注栏内注明：“详见附件”。
If one invoice refers to more than one receiving reports, and the space of the invoice comments field is not enough for printing, extra page can be attached to the invoice but must be in the Standard Format, line break allowed without change of the order. The attached page must be affixed by company stamp, and meanwhile to mark “Please see attachment” in the invoice comments field.
注：请严格按照以上格式及顺序开具发票，否则将被视为错误发票并可能被退票。
Note: Please strictly follow above format and order to issue invoice, otherwise the invoice could be returned as an improper invoice.
Page 14
四、请开净进货发票，即请在确认退货完成并收悉退货后把退货金额开入下次的增值税发票，如上例
中，发票上“商品”一栏应为前期进货减掉退货之后的净额。按现行税法的规定，如果您不把退货开入发票，以后您也需开具红冲发票；而开红冲发票需要花费很长时间，经历非常繁琐的税务手
续。简便起见，请您开具净进货发票，并把退货报告号码写入发票的备注栏内。进货减掉退货之
后，得到净进货数字，在净进货的基础上再计算折扣。
Please issue the Net Incoming Goods Invoice, i.e. please list the returned goods price in the next VAT invoice after confirming that the return is completed and received. As noted in above example, the “Commodity” column should display the net amount by previous incoming goods price minus returned goods price . According to currently effective tax law, you are still required to issue the deficit invoice if you fail to list the returned goods price in the invoice, and issue of the deficit invoice will take very long time and experience very complicated tax procedures. To make it easy, please issue the Net Incoming Goods Invoice, fill in the serial number of the returning report in the invoice comments field, get the net incoming goods number by the incoming goods minus returning goods, and calculate the discount based on the net incoming goods price.
五、请严格按照验收报告及退货报告的明细开票。
Please strictly keep items consistent with receiving report when issuing invoice.
所有汇总发票必须附上销货清单，增值税专用发票附上机打的专用销货清单，非增值税专用发票则附上自制的销货清单，列明与实际收货记录一致的品名、数量及单价。对于供应商开具给家乐福的“内容不齐全”、“与实际进货商品不符”、或者“应附未附正确的《销售货物或者提供应税劳务
清单》”等的增值税专用发票，属于无效的增值税专用发票，将被家乐福区域财务中心拒收或退回。
All consolidated invoices must be attached with sales slips, the VAT invoices must be attached with printed special sales slips, the invoices other than the VAT invoices must be attached with self-made sales slips, describing the goods name, quantity and unit price that must be consistent with actual receiving records. The VAT invoices with “content not complete”, “items not in consistent with Carrefour ’s receiving report”, “not attaching the correct
六、发票专用章
Invoice Special Stamp
发票上必须加盖发票专用章，不能由其它公章及财务章替代。自2012年1月1日起，供应商开票请加盖新的发票专用章。新发票专用章的式样详情请见《国家税务总局关于发票专用章式样有关问题的公告》（2011年第7号）（附件4）。
Invoices shall be issued with “invoice -special -stamp ” , company chop or other finance chop is not valid . As of January 1, 2012, all invoices shall be issued by the Supplier with new invoice-special- chop. For detailed information of the new chop sample please refers to “Notice of State Administration of Taxation on the Sample of the Invoice Special Stamp” (No.7, 2011). (Attachment 4)
七、免税蔬菜产品开票的特殊规定。
Special Rule of Issuing Invoices for Tax Exempted Vegetable Goods
具体执行规定请参考附件3。
Please refer to attachment 3.
4.1.2 对于新年度的合同折扣，在供应商签署《商业合同》（即俗称的草签协议）正式确认新年度合同的 Page 15
主要商业条款后，就可以按新年度合同的折扣条件开具发票。请您务必在发票上开具正确的折扣条件，如果您在发票上的折扣与《商业合同》或供货合同中约定的商业折扣不一致，为了不影响您的货款结算，我们可能选择不予退票，但在付款时账扣退佣差异。
In respect of the contract discount for a new year, after the Supplier confirms the main trading terms under the “Commercial Contract” (so called the pre-agreement) signed by the Supplier for the new year, the Supplier shall issue invoices based on the new year discount. Make sure your discount rate on the invoices exactly matches the contract, otherwise without prejudice to your goods price settlement, Carrefour may choose not to return the invoices but to calculate RB difference and deduct it at payment if the discount differs from that under the “Commercial Contract” or “Supply Contract”.
如果供应商是通过分销商向家乐福送货，那么在供应商和家乐福确认新年度合同主要商业条款后，请及时通知分销商按新年度合同的折扣条件开票。
If the Supplier delivers goods through distributor, please timely inform the distributor to issue invoices based on the discount of the new year contract after the Supplier and Carrefour confirms the main trading terms under the new year contract.
4.1.3 如何送交发票
How to Deliver Invoice to Carrefour ?
4.1.3.1 发票送到哪里
Where to deliver invoice ?
发票请直接送交区域财务中心。家乐福在上海，北京，广州，
成都设立四个区域财务中心，集中处理对应区域内门店发票。
门店所在城市与所属的财务中心的对照表详见附件1。
Please send invoice to regional finance center, Carrefour has set up
4 regional financial centers in Shanghai , Beijing , Guangzhou and
Chengdu, processing all invoices from the relevant areas. Please see
attached list of the financial centers corresponding to the relevant
store cities.
例：某供应商与家乐福武汉和昆明的店合作，那么武汉店的发票送交成都中区财务中心；昆明店的发票送交广州南区财务中心。
Example: some supplier works with Carrefour Wuhan store and Kunming store, then the invoices of Wuhan store to be delivered to the central regional financial center in Chengdu, and the invoices of Kunming store to be delivered to the south regional financial center in Guangzhou.
4.1.3.2 如何送交发票
How to deliver invoice
A: 窗口送票（推荐）
Deliver in person (recommended)
供应商自己到对应的财务中心，面对面把发票交给财务中心工作人员，同时取得发票签收回执。请妥善保管发票签收回执。签收回执是非常重要的凭证，回执上面注明发票号码、金额、签收日期等。若以后发生争议，比如发票丢失或供应商发现发票未及时入账等，需要凭这份回执才能核查。
增值税发票非常重要，安全起见，我们推荐您窗口送票，同时取得回执。异地供应商可将发票先交
Page 16
给财务中心所在城市的本公司的业务员，然后由他前往窗口送票。
The Supplier delivers in person the invoices to the staff of the financial center and gets the signed receipt for such delivery. Please keep properly the signed receipt as it is a very important proof and the receipt is marked with the invoice number, amount and date of receipt, etc. As to the disputes such as lost of invoice or the Supplier finds the invoice not credited, the signed receipt will be required to search such the disputed invoice. As the VAT invoice is very important, and for safety, we recommend that you deliver them in person and gets the receipt. The suppliers in different cities may hand over the invoices to its business staff at the place where the financial center is located and delivers the invoices by such business staff in person.
B: 通过邮寄或快递公司送票
Deliver by mail or courier
快递公司一般不关心信封里面放了什么，我们无法与他们核对。若您采用此种方式，请供应商随信附一份发票明细单，写明：供应商编号，店名，部门，联系电话，联系人，真实的通讯地址。我们拆封后，对照清单验收发票，若有不符，则按您所留的电话及时联系，以免时间耽误太久难以查证。在此特别提示，邮件上所有信息务必用力书写，否则复写件字迹太淡，无法辩认。
The courier usually does not pay attention to what is in the envelope, and we are unable to verify with them. If you use courier, please attach details marking the supplier code , store name , department , contact number, contact person , real contact address . We will timely contact you according to the contact number to avoid difficulty in check and verification due to long time delay after we open up the envelope and find inconsistency at checking the invoice against the details attached thereto. Special reminder: please write down hard and clear the information, otherwise the information may become illegible due to vagueness.
注：为提高效率，请将发票与销货清单一一配比好后邮寄或送交给家乐福区域财务中心,否则可能会产生遗漏.并请不要邮寄或送交发票到期日在15天之内的发票，避免发票过期而无法认证。
Note: For better efficiency, please deliver invoices with related receiving report to Carrefour regional financial centers via mail or in person. Otherwise, lost may arise, and please do not mail or courier invoices maturing in 15 days so as to avoid failure to certify the overdue invoices.
4.1.3.3 增值税发票丢失。若发生增值税发票遗失，请在开票日起的四个月内，向家乐福财务中心提供以下
凭证，可以替代发票。超过四个月，只能重新开票。
a] 发票记账联复印件，盖公章；b] 发票遗失情况说明，盖公章；
c] 送货单，盖公章；d] 供应商所在地的税务局的完税证明。
VAT Invoice lost. If the Supplier loses VAT invoice, please provide the following documents within 4 month as replacement; otherwise please reissue invoice to Carrefour.
a) Copy of invoice accounting sheet with red company chop b) invoice lost notice with red company chop
c) Receiving report with red company chop d) certification letter from local tax bureau
4.1.3.4 不要提供不符合税务机关认证条件的发票(例如：密码区描述错误，无公章或已超过认证期等)，不
要随意单方面作废已送交的发票，必须严格按照当地税务机关有关发票开具的规定，避免产生无法
通过税务认证的发票或稽核发票。
Do not deliver invalid invoices to Carrefour, like password district unclear or wrong , no invoice chop or overdue. Do not cancel invoice that has already been delivered. Please issue invoice strictly follow the policy tax bureau to avoid producing invoices that may not pass the tax verification or audit.
4.1.4 退货的发票处理
Goods Return On Invoice
Page 17